Microsoft Enterprise Strategy Program Video

Back in June I posted an overview (Microsoft Enterprise Strategy Program) of the services organization I joined last year. Recently the team put together a great overview video of the program. Very creative and I think will resonate with a…

Social Media and CRM

I am pretty late to the blogosphere about the differences between social media and CRM. But in customer meetings I see this kind of confusion all the time. So here goes. Oh, and since I mainly work in the travel industry, my examples come from there.So…