How not to use IT in services

Several people picked up on this one after Gerold Kathan sent out a note about it, but perhaps David Sprott said it the best: davidsprott: RT @gkathan: John Seddon – a master class in how NOT to use IT in services. Optimize value, not cost. Brilliant. http://tinyurl.com/dygdcpg It’s a 40-minute video (split into three parts) […]

Balancing Lopsided IT Governance

As you’ve probably heard, it’s happening again. Corporations are decentralizing IT and calling the role of the CIO into question. Between social networking, cloud computing and digital mobility, business units are demanding more than ever from IT. As IT struggles to keep pace with rapid innovation, business units are growing increasingly comfortable purchasing and deploying outside systems on their own. As a result, conditions are ripe for restructuring the relationship between business and IT. According […]

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Is Your Supply Chain Classic or Country?

Customer conversations at the User Summit on driving productivity in the value chain The OpenText BPS User Summit last week offered an opportunity to talk with many of our customers about how they are achieving business process improvement. As our keynote speaker Clay Richardson of Forrester Research said, “I’m excited!” about BPM and the possibilities. Some […]

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Maslow’s Hierarchy isn’t a hierarchy

Maslow’s Hierarchy isn’t a hierarchy. Spiral Dynamics isn’t a spiral. They’re not levels in a stack; they’re not linear progressions. They’re dimensions. I was reminded of this by an excellent post on the Psychology Today website, by Pamela Rutledge: Social Networks: What Maslow Misses. She makes the point that none of the ‘levels’ in the ‘hierarchy’ make […]