Decision-making – linking intent and action [1]

How is it that what we actually do in the heat of the action can differ so much from the intentions and decisions we set beforehand? How can we bring them into better alignment, so that we do ‘keep to the plan’, at the individual level, and across the enterprise? And once again, what implications does […]

Relational-assets are not ‘possessions’

What happens when someone gets confused about the nature of different types of assets? Short answer: they try to treat everything as ‘possessions’ – and that’s when the lawyers have a field-day… A great example of this is described in a BBC article (pointed to by LinkedIn), ‘Man sued for keeping company Twitter followers‘ (27-dec-2011). […]

Customer 2.0 Strikes

For those folks who don’t normally track the events of the Gamer community, I’d like to share a lesson that every consumer facing business should heed.  Social Media has changed the consumer landscape in an irrevocable way.  This incident…