Co-authored with Jeff Auker Enterprise software deployments are complex, customized to each customer and incredibly time consuming. To speed rollouts and improve customer satisfaction, one of the largest software companies in the world had a gutsy idea: let customers, partners and employees communicate about implementations. If connected, they could collaborate to uncover consistencies between installations that could be replicated, saving customers money. To make it happen, IT set up ad hoc internal social networking tools […]
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