Work IT smart, not hard!

This year, I took a break from work to go back to school, and one of my key objectives is to reflect on my work experiences, and ponder the question “How can organisations derive more value from information technology?”.  I also wanted to learn by…

Work IT smart, not hard!

This year, I took a break from work to go back to school, and one of my key objectives is to reflect on my work experiences, and ponder the question “How can organisations derive more value from information technology?”.  I also wanted to learn by…

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How Do You Screw Up a Two-Button Machine?

I had the occasion to visit the Department of Motor Vehicles last week to update my drivers license with a new photo and a change of address. I entered the lobby area where there was a short line leading to a "Take a Ticket" machine. How hard could this be?

Curiously, it was taking some time for the customers to "take their tickets," leading me to ponder the average level of intellect found in

How Do You Screw Up a Two-Button Machine?

I had the occasion to visit the Department of Motor Vehicles last week to update my drivers license with a new photo and a change of address. I entered the lobby area where there was a short line leading to a "Take a Ticket" machine. How hard could this be?

Curiously, it was taking some time for the customers to "take their tickets," leading me to ponder the average level of intellect found in