Helping Your Helpdesk

Over the past couple of weeks, our American University of Sharjah IT teams have been working on creating a simple Service Coverage Matrix. We found that we had a knowledge gap with the distributed IT support structure at AUS.  Not everyone knew who was the primary and the secondary service support analysts for all the technology […]

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Data Protection Today and What’s Needed Tomorrow

Technology today allows thieves to copy sensitive data, leaving the original in place and thus avoiding detection. Published in October 2012, the Jericho Forum® Data Protection white paper reviews the state of data protection today and where it should be heading to meet tomorrow’s business needs. Continue reading

New Publication: A Systemic-Discursive Framework for Enterprise Architecture

John Gotze and I have published a new peer-reviewed paper in the Journal of Enterprise Architecture with the title: A Systemic-Discursive Framework for Enterprise Architecture. You can download the paper from here (note: this requires AEA membership). If you are not a member of AEA let me know and I will send you a PDF copy of the paper.

This article examines, through a case study of an Australian government agency, the systemic and discursive properties of Enterprise Architecture adoption in a government enterprise. Through the lens of Luhmann’s generalised systems theory of communication, the authors argue that the manner in which organisational communication is organised throughout the Enterprise Architecture adoption process has a noticeable impact on successful implementation. Two important conclusions are made: Firstly, successful Enterprise Architecture adoption demands sustainable resonance of Enterprise Architecture as a discourse communicated in the enterprise. Secondly, misunderstanding and reshaping Enterprise Architecture as a management discourse is an inherent premise for high quality adoption. The authors propose a new theoretical model, the Enterprise Communication Ecology, as a metaphor for the communicative processes that precede, constrain, and shape Enterprise Architecture implementations. As a result, Enterprise Architecture as a discipline must adopt a systemic-discursive framework in order to fully understand and improve the quality of Enterprise Architecture management programs.

Enjoy!

New Publication: A Systemic-Discursive Framework for Enterprise Architecture

John Gotze and I have published a new peer-reviewed paper in the Journal of Enterprise Architecture with the title: A Systemic-Discursive Framework for Enterprise Architecture. You can download the paper from here (note: this requires AEA membership). If you are not a member of AEA let me know and I will send you a PDF copy of the paper.

This article examines, through a case study of an Australian government agency, the systemic and discursive properties of Enterprise Architecture adoption in a government enterprise. Through the lens of Luhmann’s generalised systems theory of communication, the authors argue that the manner in which organisational communication is organised throughout the Enterprise Architecture adoption process has a noticeable impact on successful implementation. Two important conclusions are made: Firstly, successful Enterprise Architecture adoption demands sustainable resonance of Enterprise Architecture as a discourse communicated in the enterprise. Secondly, misunderstanding and reshaping Enterprise Architecture as a management discourse is an inherent premise for high quality adoption. The authors propose a new theoretical model, the Enterprise Communication Ecology, as a metaphor for the communicative processes that precede, constrain, and shape Enterprise Architecture implementations. As a result, Enterprise Architecture as a discipline must adopt a systemic-discursive framework in order to fully understand and improve the quality of Enterprise Architecture management programs.

Enjoy!