Deb Miller | EA Voices

The Many Faces of Case Management: Operational Excellence for the Energy Sector

This is a CMSWire cross-post. I am increasingly interested these days in solutions that meet industry-specific requirements. Vertical solutions are compelling because they focus on solving a critical pain point or gaining a competitive advantage within an industry. I often write about…

February 6, 2013
Deb Miller

The Curious Case of the Courts’ CIO: How ACM Solves the New Service Delivery Challenge

This is a CMSWire cross-post. Let’s start 2013 by considering how the CIO function can deliver new solutions to your enterprise when as much as 80 percent of the IT budget goes to just keeping the lights on, maintaining your current systems.…

January 8, 2013
Deb Miller

How Adaptive Case Management Can Help in the Battle for Same Day Delivery

This is a CMSWire cross-post by OpenText’s Deb Miller (@DebsG360) Nov 6, 2012 The award for special delivery arguably goes to Santa Claus, but this holiday season delivery may also prove to be the competitive edge for retailers. In this article, I take…

November 6, 2012
Deb Miller

A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges

This is a cross-post of this month’s CMSWire article. Continuing our discussion from last month’s article in my series on case management, we’re ready to move forward with insights into how case management can help lenders resolve business challenges, including obstacles brought…

October 4, 2012
Deb Miller

Customer-Driven Conversation

Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth,…

June 15, 2012
Deb Miller

Being Human: Why Knowledge Workers Need Adaptive Case Management

How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly…

June 7, 2012
Deb Miller

Mending your Lending

Loan processes are complex. From loan origination to underwriting to closing, there are many moving parts for each application, creating unwanted and unnecessary bottlenecks along the way. Earlier this year we formally surveyed banking executives from across North America to help us…

May 17, 2012
Deb Miller

Does This Make My Process Look Fat?

How the people side of change impacts business transformation results People are the hardest part of business change. If you want to increase the chance of success of change efforts, you need to emphasize not just the quality of the technical solution,…

March 1, 2012
Deb Miller

How Adaptive Case Management Builds Business Agility

Business agility is all about being prepared for and able to quickly adapt to change. There has been so much written about agility from gurus like Peter Drucker, industry analysts like Forrester and Gartner, and the large well-respected community of process improvement…

February 17, 2012
Deb Miller

Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers

Have you seen the movie Real Steel? In the storyline of this flick, automation has replaced human fighters with 2000-pound, 8-foot-tall steel robot boxers. The moral is “humans out, automation in” — end of story, right? Not exactly. As it turns out,…

January 4, 2012
Deb Miller

Is Your Supply Chain Classic or Country?

Customer conversations at the User Summit on driving productivity in the value chain The OpenText BPS User Summit last week offered an opportunity to talk with many of our customers about how they are achieving business process improvement. As our keynote speaker…

November 15, 2011
Deb Miller

Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements

I just returned from this year’s Forrester Business Process Conference (#BPF11) in Boston and once again gained some great industry insights. I was especially taken by the keynote from Forrester’s Craig Le Clair who has done some outstanding work on the role…

September 26, 2011
Deb Miller

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