How do we use an narrative approach in enterprise-transformation? What’s different about it, in real-world practice? How does it work? In the first post in this series, I introduced the core ideas for NOTES – Narrative-Oriented Transformation of Enterprise (and) Services –…
If – as we’re often told – business-design is about the relationships between people, process and technology, what is it that links all of themes together? Answer: a story. Okay, yes, this is a theme I’ve explored a lot here on this blog…
In a multiple-stakeholder enterprise – which, in practice, is the case for every enterprise – how do we make sense of how each stakeholder views the context? What’s important to them? What’s not important to them? And why? And given all of…
When presented with someone’s ‘terms and conditions’ dialog, how often do you read through the whole thing, and only then click the ‘I have read…’ checkbox, and move on? If you did actually read it, do you truly agree to every one…
If you were literally joined to someone else for life, how well would you cope? Over the past couple of days I’ve been watching one of the most inspiring television-documentaries I’ve ever seen: ‘Abby and Brittany: Joined for life‘. (The video is…
After half a decade, the challenges and problems arising from the financial collapse of 2007-8 are still dragging on and on. With the economies of entire countries seemingly brought to their knees, and no apparent end in sight to any of that…
How much does it cost to acquire a customer? To retain a customer? To lose a customer? And in what sense of ‘cost’? In part this one was triggered by reading through my relatively-new copy of Business Model You, and reflecting on…
How does sexism and suchlike become invisibly ingrained in our society? Answer: whenever said sexism is promoted as ‘progressive thinking’… To many people, the term ‘sexism’ applies only to gender-imbalance that directly affects women: yet a few moments thought should make it…
Over the past few months I’ve built up quite a nice collection of what I call ‘anticlient‘ tweets: small complaints – or sometimes not so small – about how someone feels about their interactions with some organisation. Most organisations still seem to…
How do we build the right support in our architectures for the balance between certainty and uncertainty? How do we decide what needs to go into backbone, edge, or somewhere in between? This is a follow-on to the themes in various recent…
This one’s a quick item of technical detail about service-modelling with Enterprise Canvas, as requested by Oliver Baier: OliverBaier: Enterprise Canvas: Does the XG flow go down to the next *lower* layer? If not, how does it relate to eg the XD…
How do we make sense of a service, for service-review and service-design? How can we usefully partition the service-activities to help make sense of that service? And how do we link those activities to the various forms of value that flow through…