If – as we’re often told – business-design is about the relationships between people, process and technology, what is it that links all of themes together? Answer: a story. Okay, yes, this is a theme I’ve explored a lot here on this blog…
This post is the seventh in a series of ten about real life experiences of using business model thinking as a foundation for planning and delivering change. Writing this post I’ve had the help of a true friend and admirable colleague (Eva…
When presented with someone’s ‘terms and conditions’ dialog, how often do you read through the whole thing, and only then click the ‘I have read…’ checkbox, and move on? If you did actually read it, do you truly agree to every one…
After half a decade, the challenges and problems arising from the financial collapse of 2007-8 are still dragging on and on. With the economies of entire countries seemingly brought to their knees, and no apparent end in sight to any of that…
How much does it cost to acquire a customer? To retain a customer? To lose a customer? And in what sense of ‘cost’? In part this one was triggered by reading through my relatively-new copy of Business Model You, and reflecting on…
Over the past few months I’ve built up quite a nice collection of what I call ‘anticlient‘ tweets: small complaints – or sometimes not so small – about how someone feels about their interactions with some organisation. Most organisations still seem to…
How do we build the right support in our architectures for the balance between certainty and uncertainty? How do we decide what needs to go into backbone, edge, or somewhere in between? This is a follow-on to the themes in various recent…
How do we make sense of a service, for service-review and service-design? How can we usefully partition the service-activities to help make sense of that service? And how do we link those activities to the various forms of value that flow through…
Who are our stakeholders? How do we identify our stakeholders? This one came up from the back-and-forth during my ‘Backbone and edge‘ presentation at the IASA UK Summit in London last week. One of the sections in the presentation was about stakeholders and stakeholder-relations…
What actually do we mean by ‘scalability’ in enterprise-architecture? What can and can’t we scale within the architecture, or the process of architecture itself? These questions came up for me in thinking about a comment by Dave Duggal to the previous post ‘The…
Some quick notes on the BPM Portugal conference in Lisbon last week. It was international in the sense that there were a few ‘foreigners’ like me, who did their presentations in English, but otherwise most of the conference was in Portuguese. And…
Skills, best practice and business alignment mean outsourcing is here to stay (First published in ComputerworldUK) Is the IT offshoring trend we have seen over the last few decades now beginning to reverse whereby outsourcers and their customers are beginning … Continue…