Social Media

Social Media Guidelines – part 1

Social media is becoming a mainstay in how we engage and collaborate with our colleagues, peers and customers.  With the introduction of social media tools into our businesses, there is a need to develop some guidelines and polices.  I am working on…

Connection is what matters

A great Tweet from Oscar Berg this morning: oscarberg: IMO #socbiz is primarily a mindset&way2see business in increasingly connected & digital age I think he’s exactly right there: in essence, ‘social business’ is a different mindset about the way a business relates…

Our Students: Products or Customers?

I was in a great session at SGHE Summit Conference facilitated by my good friend Brian Knotts (@brian_knotts) titled the Future of ERP. The discussion began with a suggestion from me that our higher education institutions need to find ways to become…

The Tipping Point to Mobile

As I read my Twitter feed on my smartphone, I am noticing a slowly growing trend.  More and more websites recognize that I am using a mobile device and are serving up there content for a mobile experience.  I really appreciate this…

Saturday Sages on Twitter – who do you learn from?

The #FollowFriday (#FF) trend on Twitter has been around for years.  Here is the first tweet that started it all: https://twitter.com/#!/micah/status/1124262248  by Micah Baldwin @micah on Jan 16, 2009: I am starting Follow Fridays. Every Friday, suggest a person to follow, and everyone…

Trust Agents – Book Review

I finished reading Trust Agents, Using the Web to Build Influence, Improve Reputation and Earn Trust,  by Chris Brogan (@chrisbrogan) and Julien Smith (@Julien) as part of my Masters class Enterprise Social Media @ Syracuse University iSchool. The book is very well…

Chill Your Viper

Chill your viper   It is surprising how many corporations have archaic, tedious, annoying, time consuming and self-defeating fulfilment processes for free content (white papers, brochures, technical specs etc.)distribution. This is bizarre. Yes, they collect emails (some fake) and other personal detritus,…

Open Innovation Signposting

Thanks to my good friend and Open Innovation cohort Francisco De-araujo-roso Pinheiro, for signposting some interesting posts on the 15inno group on LinkedIn from Stefan Lindegaard, and some of the academic work he is guiding with EOI Innovation students. Please read, ruminate,…

Social Collaboration: Four Steps to Success

Co-authored with Jeff Auker Enterprise software deployments are complex, customized to each customer and incredibly time consuming. To speed rollouts and improve customer satisfaction, one of the largest software companies in the world had a gutsy idea: let customers, partners and employees…

Web Natives, Viral Friends

Figure 1 – Conceptualisation – Pulling it all together [Source: Steve Nimmons] If you’ve not yet seen this video from Friends School in Lisburn (FSL), take 8 minutes or so and peruse now. It could be argued that such ventures are highly…
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