The AI-Native Enterprise: Rearchitecting Your GTM Stack for Agent-Driven Operations
By Pranav Lal Abstract: The enterprise GTM stack was built…
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LLM Operations – The Beginning of a New Age in Gen AI Testing
By Rekha Kodali As organizations accelerate the adoption of Large Language Models (LLMs) for enterprise applications, the emphasis is rapidly shifting from experimentation to operationalization — a phase now widely referred to as LLMOps. This phase […..
Model Governance & LLM Operations & Guardrails: Building Enterprise-Ready AI Systems
By Rekha Kodali As large language models transform enterprise operations, organizations face unprecedented challenges in ensuring these powerful systems operate safely, ethically, and in alignment with business objectives. This comprehensive guide addr…
Context Engineering: A Framework for Enterprise AI Operations
By Shelly Palmer We’ve spent two years teaching everyone about “prompt engineering,” which has been great. But crafting clever questions represents perhaps 5% of what makes enterprise AI successful. Now, there’s a new term being […]
Agentic AI Solutions: Revolutionizing BFSI Operations
By Dr. Magesh Kasthuri, Distinguished Member of Technical Staff, Wipro Limited and Jayashree Arunkumar, Enterprise Architect, Wipro Limited In the rapidly evolving world of Banking, Financial Services, and Insurance (BFSI), the adoption of advanced tec…
Jack in the Box: Transforming Operations with Data-Driven Architecture
At Info-Tech LIVE 2025, Fred Hennige, Director of Enterprise Architecture at Jack in the Box, joined Claire Carpenter, our VP of Sales, North America, for an enlightening fireside chat about how Enterprise Architecture (EA) is revolutionizing …
Jack in the Box: Transforming Operations with Data-Driven Architecture
At Info-Tech LIVE 2025, Fred Hennige, Director of Enterprise Architecture at Jack in the Box, joined Claire Carpenter, our VP of Sales, North America, for an enlightening fireside chat about how Enterprise Architecture (EA) is revolutionizing …
From Manual Operations to Intelligent Solutions: The Rise of Self-Healing Networks
By Rishit Lakhani, Solutions Engineering, Nile Having spent a decade immersed in the networking space, working on a diverse array of networks from straightforward setups to highly complex infrastructures across multiple industries, I’ve had a […]
How to Make IT Operations More Efficient
By Arsalan Vossough Enhancing IT operational efficiency involves a comprehensive strategy. Key elements include simplifying the IT infrastructure through consolidation, standardization, or elimination of redundant components, and leveraging cloud-based…
The ArcOps: Connected enterprise architecture-operations pipeline
by Asif Qumer GillUniversity of Technology Sydney, Australia. Abstract The…
Intelligence Makes Customer Service Operations Smarter, More Strategic
In the age of the customer, consumers have more information, more choices, more access, and more power. But they don’t have more time. That’s why the companies that attract, win and retain customers focus on delivering the tenets of great e…
Defining Operations
So, my formal area of coverage at Forrester is “digital operations.” But what does this mean? We think of “operations” in terms of NASA mission control: trained professionals intently scrutinizing monitors, looking for signals of interest. Or we think of the stereotypical shop floor assembly line. Business schools offer degrees in operations, and businesses hire Chief […]