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Whether it’s new technology, new regulations, or new customer demands, companies often view complexity as something that is done to them. Accordingly, many executives think of complexity as an intrusion that requires a reaction. However, companies mastering complexity to their advantage are much more proactive. They make complexity a strategic decision with the goal of […]

Total digitization is a big challenge for all companies. It’s also a sizeable investment. Some companies are spending 25% of their operating budget on total digitization, so the stakes are already pretty high. It’s important for firms to implement the right approach to meet their growing digital needs. In the first blog post of this […]

Since the 2008 economic recession, companies have looked to innovation to fuel growth. You see this in the wide range of digital investments for everything from mobile apps to business processes to financial products. This has led to a significant increase in spending on digitization, but it’s often not managed as a whole. In an […]

Customers expect a lot from companies in the digital age. Ideally, all of a firm’s offerings solve relevant problems in a seamlessly connected way, while being geared to customers’ individual and differing needs and providing great experiences. Fulfilling these expectations puts huge requirements on companies’ IT systems in terms of integration and flexibility. However, most […]

Increased automation is key to competitiveness in the digital economy. But automation requires articulating clear business rules and embedding them into systems. Once there, those business rules more or less run our businesses. They take or guide actions ranging from pricing products and services to ordering parts and supplies to defining partner relationships. Before companies […]

As the hype around big data begins to quiet down, more companies are focusing on how they can transform that data into insights and actions that lead to real business benefits. After all, what’s the point of a data initiative if it doesn’t add value? We’re now seeing a race to achieve data-based business objectives, […]