2 years, 1 month ago

Bricks, Bytes, Behavior, and Branding: Four Pillars of the Digital Workplace

When thinking of a digital workplace strategy, you might—understandably so—expect that it primarily involves technological change. However, at last week’s European Conference on Information Systems, a panel of academic and industry experts led by MIT CISR research scientist Kristine Dery pointed out that this couldn’t be further from the truth. Technology can be potentially disruptive […]

2 years, 4 months ago

Is the Digital Workspace New? Lessons from Building 20

Imagine a place of work where the windows leaked—or fell out if the winds got high enough, the roof leaked to the point of pouring through in heavy rain, and soot blew in from the city. It was searing hot in summer and freezing cold in winter and there was “always the noise, the strange, […]

2 years, 4 months ago

Using Big Data to Build a Strategy Toolbox

There is academic debate regarding whether big data helps or hurts strategy. In our research at MIT CISR, we’ve identified some important advantages to viewing big data as a strategic opportunity. In particular, companies can use big data to greatly improve and innovate their business model—and to extend their strategy toolboxes. Improving the Business Model […]

2 years, 5 months ago

Tackling Digital Disruption from the Top

Digitization has caused lots of disruption in the financial services industry, with new entrants stealing retail customers and changing customer expectations (see the first post of this two-part series, “How Digitization Is Creating a Fork in the Road for Banks”). Yet it’s only a matter of time before this disruption spreads to more industries. This […]

2 years, 6 months ago

Reimagining the Digital Workplace

Just as technologies invite us to be more innovative in our approach to customers and business processes, there are new frontiers for how we might reimagine the workplace. No longer are we restrained by physical locations or time. This provides organizations with opportunities to rethink things like talent identification and engagement, formation of organizational structures, […]

2 years, 7 months ago

The Growing Demand for Digital Leadership

As organizations increasingly rely on digital technology, there is a growing demand for digital leaders. These are leaders who are both business and digital savvy. They are capable of quickly using technology to come up with business solutions. However, the best digital leaders know there is another important element to their role. They never lose […]

2 years, 7 months ago

Exposing Technology Debt

Do you know the size of your technology debt? Technology debt is the total cost to your company of replacing outdated or unsupported technologies or systems that were poorly architected. Most IT people know about technology debt, but their non-IT partners are rarely aware of the size or urgency of the debt. Few try to […]

2 years, 7 months ago

Demand Shaping in the Digital Age

In the digital age, there are more ideas out there on how to use IT than companies can possibly implement. They must find ways to select the most strategic business change opportunities, while readjusting and reprioritizing project delivery efforts to optimize speed to market for the right initiatives. To do this, IT leaders must engage […]

2 years, 8 months ago

Your Digital Source of Competitive Advantage: Where to Start?

When it comes to optimizing digital business models, there are three sources of competitive advantage: content, customer experience, and platform. However, very few businesses excel in all three areas. Just think about Trip Advisor. Is it known for amazing customer experience or a stellar platform? Neither—it’s largely known for its content. What about USAA? It’s […]

2 years, 8 months ago

How Can You Win in the Digital Economy?

As more business becomes digital, customers are expecting the ability to interact with companies anywhere and anytime. A recent survey showed that 72% of customers would replace some traditional channels with mobile apps if given the opportunity. This means that companies need to get serious about their digital business models if they are going to […]

2 years, 9 months ago

Making Complexity a Strategic Decision

Whether it’s new technology, new regulations, or new customer demands, companies often view complexity as something that is done to them. Accordingly, many executives think of complexity as an intrusion that requires a reaction. However, companies mastering complexity to their advantage are much more proactive. They make complexity a strategic decision with the goal of […]

2 years, 9 months ago

Do You Have a Great Digital Business Strategy?

Prior to MIT CISR’s CIO Roundtable this summer on digital business strategy, we surveyed CIOs about where they are in the process of creating such a strategy. We defined it as reimagining the business to take into account the capabilities of new technologies, particularly SMACIT—social, mobile, analytics, cloud, and Internet of Things. Many replied that […]