6 years, 9 months ago

How British Gas Transformed Customer Engagement And Won Our 2015 EA Award

Customers’ perception of a company depends on their experiences with the organization at every point of contact. Companies can try to change how customers view a brand in a number of ways, such as a new mobile app or an improved complaint-handling proc…

10 years, 4 months ago

Types of Cost

When planning and measuring business benefits there are three basic contributing elements: revenues, costs and intangibles. If you look for guidance on “types of cost” most sources decompose cost types […]

11 years, 1 month ago

Enterprise Architecture Change is Coming. Are You Ready?

There is an impending change coming. In many ways this change is being driven by the move into The Cloud, (the commoditization of IT) and the move to Bring Your […]

11 years, 2 months ago

The Purpose Of A System Is What It Does

This is some dot points from an excellent article by Richard Veryard discussing Stafford Beer’s maxim that the “Purpose Of a System Is What It Does” or “POSIWID“. Richard points…

11 years, 2 months ago

What is Enterprise Architecture? – A presentation review of Erik Dörnenburg

This is some notes that I took whilst watching a presentation by Erik Dörnenburg (@erikdoe), Head of Technology Europe at ThoughtWorks. The presentation is titled “What is enterprise architecture?” and…

11 years, 3 months ago

20 Key Concepts Every Enterprise Architects Should Know

This article written by Alex Matthews (@remembermytweet) OK, so here is a quick brainstorm of key concepts that every EA should know. It is literally a 5 minute brainstorm exercise…

11 years, 9 months ago

The Open Group Certified Architect (Open CA) Program Distilled

In my last post I announced that I received my Open CA certification with a brief description on it, along with the differentiation between Open CA and TOGAF certification. This post actually sprung a series of questions from folks wanting…

11 years, 10 months ago

The New World of Enterprise ArchitectureThe Journey from IT Architecture to Enterprise Architecture Presentation

While at the conference I received lots of great feedback on my presentation. The most popular request has been publishing my deck. Below is the deck I presented at the Open Group Conference Austin in July 2011. The New World…