1 year, 10 months ago

The Forrester Wave™: Continuous Testing Service Providers, Q3 2017

Digital disruptors and customer-obsessed organizations are improving customer experience (CX) by shortening their software delivery cycles, delivering features in smaller increments, and scaling their existing Agile processes with DevOps. Traditional testing services don’t cut it for these organisations. In fact in my recent Continuous Testing Services Providers, Q3 2017 wave research, 38 business leaders representing the top […]

3 years, 9 months ago

Why service, function and capability

Ah definitions, definitions – so many to choose from! But somehow, only a limited number of labels to go around, to share out amongst all those definitions? Which means that people end up using the same labels for different things,

4 years, 7 months ago

Enterprise Canvas – a military analogy

I’ll admit I often struggle to find easy ways for people to understand Enterprise Canvas and service-oriented enterprise-architecture – thinking in terms of services doesn’t seem to come naturally to many people. But the other morning, up came one of

4 years, 8 months ago

Services and Enterprise Canvas review – worked-example

What is a service-oriented architecture – particularly at a whole-of-enterprise scope? How best could we describe that architecture? We’ve explored those questions in some depth in the preceding series of posts. It’s left us with a set of visual-checklists, including

4 years, 8 months ago

Services and Enterprise Canvas review – Summary

What is a service-oriented architecture – particularly at a whole-of-enterprise scope? How best could we describe that architecture? How do we use that service-oriented approach to help enterprise-architecture break free of the IT-centrism that’s crippled it for the past couple

4 years, 8 months ago

Services and Enterprise Canvas review – 6: Exchanges

What is a service-oriented architecture – particularly at a whole-of-enterprise scope? How best could we describe what passes between services – the Exchanges, or products, that ‘hold the space’ between each service? And how can we use this kind of

4 years, 9 months ago

Services and Enterprise Canvas review – 2: Supplier and customer

What is a service-oriented architecture – particularly at a whole-of-enterprise scope? How do we describe relationships between services – particularly in the main value-flows? What happens within those service-interactions? This is the second in a six-part series on reviewing services

4 years, 9 months ago

Services and Enterprise Canvas review – 1: Core

What is a service-oriented architecture – particularly at a whole-of-enterprise scope? Why would we describe an enterprise and its architecture in that way? How would we describe it? What could we use to describe it? This is the first in

4 years, 9 months ago

Services and Enterprise Canvas review – Introduction

What are services? What’s the difference between product and service? How does a service-oriented architecture really work – especially when we scale it up to include everything in the entire enterprise? And how does the Enterprise Canvas model-type help in

4 years, 10 months ago

Our First IT Core Service Catalogue

I am very proud to announce that we have published the first version of our IT Core Service Catalogue for our university. We started this process in November 2012 and I described the approach in a post called : Introducing IT Service Management Using a Core Service Catalogue.  This post described our approach to building […]

The post Our First IT Core Service Catalogue appeared first on Enterprise Architecture in Higher Education.

4 years, 10 months ago

ISACA Revamps COBIT 5 Core Principles

A month ago, I saw the announcement from ISACA about their work revamping the COBIT 5 Core Principles.  These 5 principles provide a good foundation for structuring an IT strategic plan.  It is good to see that the principles start with stakeholder needs.  This aligns well with our shift from focusing on technology to delivering services. […]

The post ISACA Revamps COBIT 5 Core Principles appeared first on Enterprise Architecture in Higher Education.

4 years, 11 months ago

Notes from Gartner IT Sourcing Forum – Dubai May 2014

I had the opportunity to attend a Gartner briefing on IT Sourcing in Dubai in May 2014.  I found the session very valuable and it has made me think about some new approaches as we continue to be pressured to cut costs in higher education IT service delivery.   Frank Ridder and Alexa Bona were […]

The post Notes from Gartner IT Sourcing Forum – Dubai May 2014 appeared first on Enterprise Architecture in Higher Education.