4 years, 6 months ago

A services-checklist for digital-transformation

Digital-transformation is most likely to succeed when it’s based on principles of service-design and service-management. The following transformation-checklist can be applied to all forms and modes of service-delivery – not just IT-based, but any appropriate combinations of people, machines and

8 years, 4 months ago

Why service, function and capability

Ah definitions, definitions – so many to choose from! But somehow, only a limited number of labels to go around, to share out amongst all those definitions? Which means that people end up using the same labels for different things,

11 years, 4 months ago

Service, function and capability (an addendum)

How can we clarify the confusion over service, capability and function in enterprise-architecture models? Andrew Marosy made a comment to my previous post on this that really needs to be brought out here in full: You can also visualise a

11 years, 4 months ago

Service, function and capability (again)

How can we distinguish between service, capability and function in enterprise-architecture models? This is one of those perennial questions that keeps returning time and time again, and it’s one of the key confusions that Enterprise Canvas aims to resolve. But

11 years, 8 months ago

Assets and services

What is a service? And what do services do? Seems like it’s time to re-explore some of the routine questions that come up almost every day in a service-oriented enterprise-architecture… not least because these questions are right at the core of the Enterprise Canvas model. And, in turn, the discipline and rigour about services that modelling […]

12 years, 2 months ago

Marketing and the service-oriented enterprise

As the economy shifts ever onward from manufacturing toward services, how do marketing and market-relationships need to change with this shift? And what enterprise-architectures do we need to support this? [In part this is a follow-on from Dave Gray’s excellent Dachis Group article ‘Everything is a service’: I strongly recommend to read that post first […]

12 years, 4 months ago

What is the boundary of a service?

“What would be the smallest service? Did anyone ever look for the/a boundary condition of a service?” – an important pair of questions from Jan van Til in an earlier comment here. The first question is a bit difficult, because the only correct answer would be that ultimately it’s right down at the sub-cellular level – […]

12 years, 4 months ago

Why are the elite the elite?

An interesting follow-on this afternoon from the themes of the previous post, ‘Rethinking the architecture of management‘. I was wandering around down town, doing the shopping. Outside this rather nice old traditional-style grocer’s shop, there’s a mob of 20-something students – Swiss, apparently – from the local ‘English as a Foreign Language’ college. Their lecturer […]

12 years, 5 months ago

Enterprise Canvas as service-viability checklist

One of the more valuable uses of the Enterprise Canvas is as a checklist to verify completeness and viability of services, in any context within the enterprise. By ‘completeness’ I mean that we check that the service has all the connections and support and flows that it needs to play its full part in the […]