1 year, 8 months ago

A services-checklist for digital-transformation

Digital-transformation is most likely to succeed when it’s based on principles of service-design and service-management. The following transformation-checklist can be applied to all forms and modes of service-delivery – not just IT-based, but any appropriate combinations of people, machines and

5 years, 6 months ago

Why service, function and capability

Ah definitions, definitions – so many to choose from! But somehow, only a limited number of labels to go around, to share out amongst all those definitions? Which means that people end up using the same labels for different things,

8 years, 6 months ago

Service, function and capability (an addendum)

How can we clarify the confusion over service, capability and function in enterprise-architecture models? Andrew Marosy made a comment to my previous post on this that really needs to be brought out here in full: You can also visualise a

8 years, 6 months ago

Service, function and capability (again)

How can we distinguish between service, capability and function in enterprise-architecture models? This is one of those perennial questions that keeps returning time and time again, and it’s one of the key confusions that Enterprise Canvas aims to resolve. But

8 years, 10 months ago

Assets and services

What is a service? And what do services do? Seems like it’s time to re-explore some of the routine questions that come up almost every day in a service-oriented enterprise-architecture… not least because these questions are right at the core of the Enterprise Canvas model. And, in turn, the discipline and rigour about services that modelling […]

9 years, 4 months ago

Marketing and the service-oriented enterprise

As the economy shifts ever onward from manufacturing toward services, how do marketing and market-relationships need to change with this shift? And what enterprise-architectures do we need to support this? [In part this is a follow-on from Dave Gray’s excellent Dachis Group article ‘Everything is a service’: I strongly recommend to read that post first […]

9 years, 6 months ago

What is the boundary of a service?

“What would be the smallest service? Did anyone ever look for the/a boundary condition of a service?” – an important pair of questions from Jan van Til in an earlier comment here. The first question is a bit difficult, because the only correct answer would be that ultimately it’s right down at the sub-cellular level – […]

9 years, 6 months ago

Why are the elite the elite?

An interesting follow-on this afternoon from the themes of the previous post, ‘Rethinking the architecture of management‘. I was wandering around down town, doing the shopping. Outside this rather nice old traditional-style grocer’s shop, there’s a mob of 20-something students – Swiss, apparently – from the local ‘English as a Foreign Language’ college. Their lecturer […]

9 years, 7 months ago

Enterprise Canvas as service-viability checklist

One of the more valuable uses of the Enterprise Canvas is as a checklist to verify completeness and viability of services, in any context within the enterprise. By ‘completeness’ I mean that we check that the service has all the connections and support and flows that it needs to play its full part in the […]