2 months ago

Intimations of arrogance? – an addendum

Carrying on from the previous post, with a bit of an explanation about why I’m becoming so much of ‘a grumpy old guy’… Here’s the blunt fact: I’m not a good thinker. I know that. Too many gaps in my knowledge,

2 months, 8 days ago

Intimations of arrogance from a grumpy old guy?

Okay, I admit it: I’m at real risk right now of becoming a grumpy old guy: Getting snappy at people on LinkedIn and all that. More than a fair bit of that phrase about “Will not suffer fools gladly”. Patience strained

1 year, 3 months ago

At IASA Ireland 2017

I’ve spent the past week in Ireland, first in Dublin at the IASA Ireland 2017 conference (co-hosted by ICS, the Irish Computer Society), and also at a follow-on event organised by Gar Mac Críosta. Paddy Baxter‘s theme for the conference

2 years, 3 months ago

Gross Demoter Score

Marketing departments of so many organisations these days seem obsessed about their Net Promoter Score – the percentage of customers who’ll promote their products to others. “Free advertising!” is how some have described it to me – hence very enticing to

3 years, 1 month ago

Luddite, and proud

I’m an enterprise-architect, deeply engaged in every aspect of technology and more. Which means that at times, yes, I’m also an active Luddite – and proud of it, too. Luddites? Aren’t they those crazy technophobes who go around smashing machines because they’re

3 years, 2 months ago

Services and disservices – 6: Assessment and actions

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie a huge range of

3 years, 3 months ago

Services and disservices – 5: Social example

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie a huge range of

3 years, 3 months ago

Services and disservices – 5D: Social example (Implications for EA)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

3 years, 3 months ago

Services and disservices – 5C: Social example (Media-examples 6-9)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

3 years, 3 months ago

Services and disservices – 5B: Social example (Media-examples 1-5)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie