3 days ago

Service, product, service – everything for hire?

Are goods and services ‘products’ because they can be hired? Is ‘product’ a term that applies only to a commercial context? I’d intended that the next post in this series on the relationship between product and service would be about transfers of responsibility …

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4 days ago

Service, product, service – service as product?

Does it make sense to describe product and service as the same, or views into the same thing? For example, what if your product is a service? The next post in this series on the relationship between product and service was going to …

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5 days ago

Service, product, service – a question of structure?

Do product and service have the same structure? If they’re different views into the same space, what of that shared-structure can we see in each case? The next post in this series on the relationship between product and service was going to be …

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One week ago

Service, product, service – a novel concept?

Service and product as different views into the same space – is that a novel concept? If so, what does that imply for enterprise-architecture and the like? The next post in this series on the relationship between product and service was …

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23 days ago

Service, product, service – implications for architectures

If service and product are different views into the same space, how would we use that in enterprise-architecture, service-design, product-design and suchlike? In the previous post, ‘Service, product, service, simplified‘, we explored a metaphor that perhaps doesn’t sound simple at …

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28 days ago

Service, product, service, simplified

What is a service? What is a product? How do they relate with each other? And what’s a simple way to describe all of this? Yes, I’ve written a fair bit about this already – for example, ‘Product and service‘, …

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1 month, 16 days ago

The weight of the past

What’s the weight of the past? For me, right now, it’s about two tons. Literally. I moved back to Australia in mid-March of this year. Courtesy of the pandemic-lockdown, every part of my initial plans for the move were shredded,

11 months, 24 days ago

On power

What is power? Where does it come from? Where does it go? Who has it? Who doesn’t have it? Who should have it? Who shouldn’t have it? And why? – or why not, for that matter – to any of those questions…? Perennial questions indeed, in just about

1 year, 3 months ago

Making sense of complexity: A reframe for SCAN

What’s a simple way to make sense of complexity? For me, the go-to tool for this is SCAN – a visual-checklist to map out uncertainty and complexity relative to a given moment or given action: SCAN has been around for almost

1 year, 3 months ago

What is enterprise? What is architecture?

What the heck is ‘enterprise-architecture’? Why are there are so many arguments on this, so many conflicting opinions? Perhaps a key clue is in the fact that there is so much argument about this? And that maybe the best way to