4 months, 5 days ago

Architecture is theory

Those who denigrate architecture as ‘only theory’ are seriously missing the point, because the role of architecture is theory – theory to guide the practice of design. Without theory to guide practice, all that we’d have is design that’s built on untested …

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10 months, 3 days ago

Service, product, service – summary and checklists

How do we describe ‘service’ and ‘product’ in the same way for every scope and scale, every type of context and content? That’s the theme for this series of posts. In ‘Service, product, service, simplified‘, I aimed to simplify the relationship …

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10 months, 7 days ago

Service, product, service – promise and product

Are we selling services, products or both? The short-answer is ‘Yes’ – but what we’re really selling, every time, is a promise… The start-point for this was one of those ideas that arise first-thing-in-the-morning, seemingly without any warning: Idea: In sales, …

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10 months, 12 days ago

Service, product, service – start with product

If service and product are different views into a continuous sequence of value-creation, what can we learn if we start the sequence from product rather than service? In the earlier parts of this series – such as ‘Service, product, service, …

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11 months, 13 days ago

Service, product, service – responsibilities

What’s the difference between products and services? One of the key differences, perhaps, is in how we view the respective responsibilities… The core theme in this series of posts on the relationships between product and service, and the follow-on implications …

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11 months, 27 days ago

Service, product, service – everything for hire?

Are goods and services ‘products’ because they can be hired? Is ‘product’ a term that applies only to a commercial context? I’d intended that the next post in this series on the relationship between product and service would be about transfers of responsibility …

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11 months, 28 days ago

Service, product, service – service as product?

Does it make sense to describe product and service as the same, or views into the same thing? For example, what if your product is a service? The next post in this series on the relationship between product and service was going to …

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11 months, 29 days ago

Service, product, service – a question of structure?

Do product and service have the same structure? If they’re different views into the same space, what of that shared-structure can we see in each case? The next post in this series on the relationship between product and service was going to be …

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1 year ago

Service, product, service – a novel concept?

Service and product as different views into the same space – is that a novel concept? If so, what does that imply for enterprise-architecture and the like? The next post in this series on the relationship between product and service was …

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1 year, 16 days ago

Service, product, service – implications for architectures

If service and product are different views into the same space, how would we use that in enterprise-architecture, service-design, product-design and suchlike? In the previous post, ‘Service, product, service, simplified‘, we explored a metaphor that perhaps doesn’t sound simple at …

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1 year, 21 days ago

Service, product, service, simplified

What is a service? What is a product? How do they relate with each other? And what’s a simple way to describe all of this? Yes, I’ve written a fair bit about this already – for example, ‘Product and service‘, …

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1 year, 1 month ago

The weight of the past

What’s the weight of the past? For me, right now, it’s about two tons. Literally. I moved back to Australia in mid-March of this year. Courtesy of the pandemic-lockdown, every part of my initial plans for the move were shredded,