27 days ago
Sometimes it takes a while…
Sometimes, as with trees, it takes a while for the results of our hard work to show… Today I took the day off, and went for a drive around the area where I used to live, a few dozen miles …
responsibility
1 month, 9 days ago
Service, product, service – summary and checklists
How do we describe ‘service’ and ‘product’ in the same way for every scope and scale, every type of context and content? That’s the theme for this series of posts. In ‘Service, product, service, simplified‘, I aimed to simplify the relationship …
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1 month, 13 days ago
Service, product, service – promise and product
Are we selling services, products or both? The short-answer is ‘Yes’ – but what we’re really selling, every time, is a promise… The start-point for this was one of those ideas that arise first-thing-in-the-morning, seemingly without any warning: Idea: In sales, …
1 month, 18 days ago
Service, product, service – start with product
If service and product are different views into a continuous sequence of value-creation, what can we learn if we start the sequence from product rather than service? In the earlier parts of this series – such as ‘Service, product, service, …
2 months, 19 days ago
Service, product, service – responsibilities
What’s the difference between products and services? One of the key differences, perhaps, is in how we view the respective responsibilities… The core theme in this series of posts on the relationships between product and service, and the follow-on implications …
7 months, 27 days ago
Where have all the good skills gone?
[to the tune of “Where have all the flowers gone?”] Where have all the good skills gone? Long time passing Where have all the good skills gone? Long time ago Where have all the good skills gone? Gone to robots…
7 months, 29 days ago
On skills: 10, 100, 1000, 10000 hours
10; 100; 1000; 10000. A lot of things those numbers could apply to, of course, but in this case they’re ballpark figures for the number of hours of learning-based practice that it takes to develop specific levels of skill. (We…
1 year, 12 days ago
On cults
What is a cult? What is it that underpins a cult? From where do cults gain their power? And how do the same principles apply within organisations? Over on Twitter, Mel Conway (of ‘Conway’s Law‘) asked this question: We all…
1 year, 24 days ago
Changes coming
New books, new strategy, new location, for a new decade: that’s me. And with it, big changes coming up for me, all within the first half of the coming year. In late January, there’ll be the launch of the first…
1 year, 2 months ago
Things I learned while doing 24/7 eldercare
I’d been sort-of looking after my elderly mother for some years now – the whole of the past decade, probably, though more and more so over the years. Earlier this year it had reached the point where I couldn’t really…
1 year, 2 months ago
On power
What is power? Where does it come from? Where does it go? Who has it? Who doesn’t have it? Who should have it? Who shouldn’t have it? And why? – or why not, for that matter – to any of those questions…? Perennial questions indeed, in just about…
1 year, 6 months ago
RBPEA: How to build a world beyond money
Beyond money. It’s how most of us already run the economics of our own households. It’s how most of us already run most of our day-to-day interactions at work. It’s how perhaps most of us would already aim to interact…