Aggregated enterprise architecture wisdom
A year ago, I was at Heathrow, boarding a flight to Australia. My long years of eldercare had at last come to an end: it was time for a restart. It was a good plan. I’d worked on it for …
Enterprise-architecture: Clawing our way out of limbo Read More »
Probably everyone knows the RACI responsibility-matrix – Responsible, Accountable, Consulted, Informed. But what does it mean, in practice? For some years now I’ve been using a simple organisation-relative way to describe the organisation’s relationships with the broader shared-enterprise: organisation: the organisation itself, …
Sometimes, as with trees, it takes a while for the results of our hard work to show… Today I took the day off, and went for a drive around the area where I used to live, a few dozen miles …
How do we describe ‘service’ and ‘product’ in the same way for every scope and scale, every type of context and content? That’s the theme for this series of posts. In ‘Service, product, service, simplified‘, I aimed to simplify the relationship …
Service, product, service – summary and checklists Read More »
Are we selling services, products or both? The short-answer is ‘Yes’ – but what we’re really selling, every time, is a promise… The start-point for this was one of those ideas that arise first-thing-in-the-morning, seemingly without any warning: Idea: In sales, …
If service and product are different views into a continuous sequence of value-creation, what can we learn if we start the sequence from product rather than service? In the earlier parts of this series – such as ‘Service, product, service, …
What’s the difference between products and services? One of the key differences, perhaps, is in how we view the respective responsibilities… The core theme in this series of posts on the relationships between product and service, and the follow-on implications …
[to the tune of “Where have all the flowers gone?”] Where have all the good skills gone? Long time passing Where have all the good skills gone? Long time ago Where have all the good skills gone? Gone to robots…
10; 100; 1000; 10000. A lot of things those numbers could apply to, of course, but in this case they’re ballpark figures for the number of hours of learning-based practice that it takes to develop specific levels of skill. (We…
What is a cult? What is it that underpins a cult? From where do cults gain their power? And how do the same principles apply within organisations? Over on Twitter, Mel Conway (of ‘Conway’s Law‘) asked this question: We all…
New books, new strategy, new location, for a new decade: that’s me. And with it, big changes coming up for me, all within the first half of the coming year. In late January, there’ll be the launch of the first…
I’d been sort-of looking after my elderly mother for some years now – the whole of the past decade, probably, though more and more so over the years. Earlier this year it had reached the point where I couldn’t really…