3 days ago

Service, product, service – everything for hire?

Are goods and services ‘products’ because they can be hired? Is ‘product’ a term that applies only to a commercial context? I’d intended that the next post in this series on the relationship between product and service would be about transfers of responsibility …

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4 days ago

Service, product, service – service as product?

Does it make sense to describe product and service as the same, or views into the same thing? For example, what if your product is a service? The next post in this series on the relationship between product and service was going to …

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5 days ago

Service, product, service – a question of structure?

Do product and service have the same structure? If they’re different views into the same space, what of that shared-structure can we see in each case? The next post in this series on the relationship between product and service was going to be …

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One week ago

Service, product, service – a novel concept?

Service and product as different views into the same space – is that a novel concept? If so, what does that imply for enterprise-architecture and the like? The next post in this series on the relationship between product and service was …

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23 days ago

Service, product, service – implications for architectures

If service and product are different views into the same space, how would we use that in enterprise-architecture, service-design, product-design and suchlike? In the previous post, ‘Service, product, service, simplified‘, we explored a metaphor that perhaps doesn’t sound simple at …

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28 days ago

Service, product, service, simplified

What is a service? What is a product? How do they relate with each other? And what’s a simple way to describe all of this? Yes, I’ve written a fair bit about this already – for example, ‘Product and service‘, …

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5 months, 12 days ago

Change-mapping: Plan and Action

In the Change-mapping method, what exactly is Action? Doesn’t action happen everywhere? The short-answer to that second question is actually ‘Yes’ – action does indeed happen everywhere. In which case, you might ask, what’s the point of having Action as

9 months, 22 days ago

Building-blocks for a viable business-architecture

What’s the minimum that we need as a base for a viable business-architecture? That’s a shorter summary for a multi-part question recently sent to me by Chilean business-architect Richard Moira Lupin: What should a company have, what maturity, what capacity, what

11 months, 16 days ago

Things I learned while doing 24/7 eldercare

I’d been sort-of looking after my elderly mother for some years now – the whole of the past decade, probably, though more and more so over the years. Earlier this year it had reached the point where I couldn’t really

11 months, 24 days ago

On power

What is power? Where does it come from? Where does it go? Who has it? Who doesn’t have it? Who should have it? Who shouldn’t have it? And why? – or why not, for that matter – to any of those questions…? Perennial questions indeed, in just about