2 months, 13 days ago

Cohesion Forces and Tools

This article is part of the series on Autonomy and Cohesion. It is the second part of the basic overview of the balance. If you haven’t read the previous part, I’d recommend doing so before reading further. Cohesion forces Liquids and solids are in those states because there are cohesion forces bonding the molecules together. The main […]

2 months, 25 days ago

Autonomy and Cohesion

The viability and welfare of socio-technical systems depend on their ability to balance autonomy and cohesion. Is that true for other systems? Yes, it is remarkably universal. It works for biological systems like bacteria or elephants and social systems like packs of wolves, termites or beehives. However, this series focuses on socio-technical systems such as […]

3 years, 2 months ago

Architecture basics: The structure of a task

What’s the structure of a task? What do we need in a task to make sure that we do the right things right? It’s worth thinking about this in architectural terms – in terms of that tagline for enterprise effectiveness, …

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3 years, 5 months ago

The many lies about reducing complexity part 2: Cloud

That standard image that explains the difference between on-premises, IAAS, PAAS, and SAAS in the cloud? You know what, it is hugely misleading. Here is the real deal.

3 years, 6 months ago

Service, product, service – summary and checklists

How do we describe ‘service’ and ‘product’ in the same way for every scope and scale, every type of context and content? That’s the theme for this series of posts. In ‘Service, product, service, simplified‘, I aimed to simplify the relationship …

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3 years, 6 months ago

Service, product, service – promise and product

Are we selling services, products or both? The short-answer is ‘Yes’ – but what we’re really selling, every time, is a promise… The start-point for this was one of those ideas that arise first-thing-in-the-morning, seemingly without any warning: Idea: In sales, …

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3 years, 6 months ago

Service, product, service – start with product

If service and product are different views into a continuous sequence of value-creation, what can we learn if we start the sequence from product rather than service? In the earlier parts of this series – such as ‘Service, product, service, …

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3 years, 7 months ago

Service, product, service – responsibilities

What’s the difference between products and services? One of the key differences, perhaps, is in how we view the respective responsibilities… The core theme in this series of posts on the relationships between product and service, and the follow-on implications …

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3 years, 7 months ago

Service, product, service – everything for hire?

Are goods and services ‘products’ because they can be hired? Is ‘product’ a term that applies only to a commercial context? I’d intended that the next post in this series on the relationship between product and service would be about transfers of responsibility …

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