Aggregated enterprise architecture wisdom
@tetradian spots a small, subtle yet very welcome sentence in the latest version of TOGAF. “An enterprise may include partners, suppliers, and customers as well as internal business units.”Although similar statements can be found in earlier versio…
How do we describe ‘service’ and ‘product’ in the same way for every scope and scale, every type of context and content? That’s the theme for this series of posts. In ‘Service, product, service, simplified‘, I aimed to simplify the relationship …
Service, product, service – summary and checklists Read More »
Are we selling services, products or both? The short-answer is ‘Yes’ – but what we’re really selling, every time, is a promise… The start-point for this was one of those ideas that arise first-thing-in-the-morning, seemingly without any warning: Idea: In sales, …
If service and product are different views into a continuous sequence of value-creation, what can we learn if we start the sequence from product rather than service? In the earlier parts of this series – such as ‘Service, product, service, …
What’s the difference between products and services? One of the key differences, perhaps, is in how we view the respective responsibilities… The core theme in this series of posts on the relationships between product and service, and the follow-on implications …
Are goods and services ‘products’ because they can be hired? Is ‘product’ a term that applies only to a commercial context? I’d intended that the next post in this series on the relationship between product and service would be about transfers of responsibility …
Service, product, service – everything for hire? Read More »
Does it make sense to describe product and service as the same, or views into the same thing? For example, what if your product is a service? The next post in this series on the relationship between product and service was going to …
Do product and service have the same structure? If they’re different views into the same space, what of that shared-structure can we see in each case? The next post in this series on the relationship between product and service was going to be …
Service, product, service – a question of structure? Read More »
Service and product as different views into the same space – is that a novel concept? If so, what does that imply for enterprise-architecture and the like? The next post in this series on the relationship between product and service was …
If service and product are different views into the same space, how would we use that in enterprise-architecture, service-design, product-design and suchlike? In the previous post, ‘Service, product, service, simplified‘, we explored a metaphor that perhaps doesn’t sound simple at …
Service, product, service – implications for architectures Read More »
What is a service? What is a product? How do they relate with each other? And what’s a simple way to describe all of this? Yes, I’ve written a fair bit about this already – for example, ‘Product and service‘, …
Following on from ‘Boundary of identity, boundary of control‘ and ’inside-out versus outside-in‘, perhaps the quickest way to understand the difference: the boundary-of-control delimits what the lawyers think the organisation is the boundary-of-identity delimits what everyone else thinks the organisation is…