3 months, 12 days ago

Customer Multiple

A friend of mine shares an email thread from his organization discussing the definition of CUSTOMER, disagreeing as to which categories of stakeholder should be included and which should be excluded.Why is this important? Why does it matter how the CU…

3 months, 13 days ago

Hedgehog Innovation

According to Archilochus, the fox knows many things, but a hedgehog knows one big thing.In his article on AI and the threat to middle class jobs, Larry Elliot focuses on machine learning and robotics.AI stands to be to the fourth industrial revolution …

9 months, 17 days ago

Discipline as a Service

In my post on Ghetto Wifi (June 2010), I mentioned a cafe in East London that provided free coffee, free biscuits and free wifi, and charged customers for the length of time they occupied the table.A cafe has just opened in Tokyo for writers, which cha…