2 months, 23 days ago

As Shepherds Watched

We can find a useful metaphor for data ethics in Tolkein’s Lord of the Rings. Palantíri are indestructable stones or crystal balls that enable events to be seen from afar. They also allow communication between two stones. The word comes from Tolkein’s …

6 months, 24 days ago

Dynamic Pricing Update

As I pointed out back in 2006, the concept of Dynamic Pricing has been around for at least 25 years. I first encountered it in Kevin Kelly’s 1998 book, New Rules for the New Economy.Five years ago, when I was consulting to a large UK supermarket, this …

1 year, 4 months ago

Customer Multiple

A friend of mine shares an email thread from his organization discussing the definition of CUSTOMER, disagreeing as to which categories of stakeholder should be included and which should be excluded.Why is this important? Why does it matter how
the CU…

1 year, 4 months ago

Hedgehog Innovation

According to Archilochus, the fox knows many things, but a hedgehog knows one big thing.In his article on AI and the threat to middle class jobs, Larry Elliot focuses on machine learning and robotics.AI stands to be to the fourth industrial revolution …