2 months, 28 days ago

AI-Fueled Customer Service Delivers Real Results

AI will change the nature of work. Look at the rise of driverless cars and ridesharing — two services that are fueled by AI. Customer service for these services is going to look much different than it does now. AI today is still in its infancy; AI applications span discrete capabilities, all of which are […]

1 year, 5 months ago

AI And Cognitive Computing — What’s The Hype All About?

That is exactly what Forrester wants to find out – is there something behind the AI and Cognitive Computing hype? What my research directors ask, “Is there a there there?”

AI and Cognitive Computing have captured the imagination and interest of organization large and small but does anyone really know how to bring this new capability in and get value from it? Will AI and Cognitive really change businesses and consumer experiences? And the bigger question – WHEN will this happen?

It is time to roll-up the sleeves and look beyond conversations, vendor pitches and media coverage to really define what AI and Cognitive Computing mean for businesses, are businesses ready, where they will invest, and who they will turn to to build these innovated solutions, and what benefits will result. As such, Forrester launched its Global Artificial Intelligence Survey and is reaching out to you – executives, data scientists, data analysts, developers, architects and researchers – to put a finger on the pulse. We would appreciate you take a little time out of your day to tell us your point of view.

Simply click on this like to participate. https://forrester.co1.qualtrics.com/SE/?SID=SV_3K02TU4Q9934Z1j

As a thank you, you will receive a complimentary summary report of the findings.

If you have a great story to share that provides a perspective on what AI and Cogntivive can do, what benefits is has provided your company, and can share you learnings and best practices, we are also recruiting for interviews.

Simply contact our rock star researcher, Elizabeth Cullen, to schedule 30 minutes. ecullen@forrester.com

We hope to hear from you!

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