Aggregated enterprise architecture wisdom
New C-Suite Must-Read Report: “Tech Innovation Chains Create Breakthrough Opportunities” C-Suite execs responsible for driving business innovations, I highly encourage you to read Brian Hopkins‘ latest report which shows that today&#…
Really excited to join Venture Beat today for the webinar: “AI-powered location: A step closer to the future?” This isn’t my first foray into the spatial and mapping world. In fact, I’ve been a big fan of maps since my days in Africa where my map of th…
On Monday, April 16th, in sunny London, The Open Group kicked off its latest event with an opening speech from CEO Steve Nunn to a bustling room at the Central Hall Westminster, a remarkable venue located a stone’s throw from the iconic Houses of Parliament and Big Ben. Steve welcomed over 300 attendees from 25 countries, including Singapore, Australia, and Czech Republic. Steve also announced the much anticipated launch of The Open Group TOGAF® Standard, Version 9.2.
We’ve just released a major new report, The CIO’s Guide To Automation, AI, And Robotics. We find that, to stay ahead, CIOs, CTOs, CDOs, and other executives integrating leading-edge technologies into their companies’ operations and bu…
When you get over the fear of a robot taking over your job – because if you see our robots today they are still pretty dumb – your next big concern is how these new workers are going to perform. It’s not just a training question, it&#…
When you get over the fear of a robot taking over your job – because if you see our robots today they are still pretty dumb – your next big concern is how these new workers are going to perform. It’s not just a training question, it&#…
Over the past year I’ve spoken formally and informally with hundreds of companies about their AI initiatives. The biggest AH-HA moment comes when these companies realize the difference between implementing traditional technology and applying anal…
continuing from
Gartner Top Strategic Predictions for 2018 and Beyond
Gartner’s predictions for next year and beyond
continuing from
Gartner Top Strategic Predictions for 2018 and Beyond
Gartner’s predictions for next year and beyond
Gartner Top Strategic Predictions for 2018 and Beyond.
Here they are, commented. But to me they sound like the de facto situation of today.
1. Consumers Favor Visual and Voice Search
That was on the cards for a some time n…
Customers use an exploding number of communication channels to interact with a company, moving between them dependent on their context and preferences. They also use several channels at the same time – like web and phone – if it makes sense to do so. We know that customers use self service as a first point […]
AI will change the nature of work. Look at the rise of driverless cars and ridesharing — two services that are fueled by AI. Customer service for these services is going to look much different than it does now. AI today is still in its infancy; AI applications span discrete capabilities, all of which are […]