1 month, 24 days ago

Three months to go! – an addendum

Yes, I’ll admit it: that whole ‘retirement’ thing in the previous post was a euphemism for “Goodbye, ‘enterprise’-architecture, and (no) thanks for all the (lack of) fish”. Oh well. Yet where does this take us? Over on LinkedIn, Michael Cooke kindly asked …

Three months to go! – an addendum Read More »

3 months, 29 days ago

Architecture basics: The structure of a task

What’s the structure of a task? What do we need in a task to make sure that we do the right things right? It’s worth thinking about this in architectural terms – in terms of that tagline for enterprise effectiveness, …

Architecture basics: The structure of a task Read More »

4 months, 7 days ago

Enterprise-architecture: Clawing our way out of limbo

A year ago, I was at Heathrow, boarding a flight to Australia. My long years of eldercare had at last come to an end: it was time for a restart. It was a good plan. I’d worked on it for …

Enterprise-architecture: Clawing our way out of limbo Read More »

5 months, 6 days ago

Rethinking RACI

Probably everyone knows the RACI responsibility-matrix – Responsible, Accountable, Consulted, Informed. But what does it mean, in practice? For some years now I’ve been using a simple organisation-relative way to describe the organisation’s relationships with the broader shared-enterprise: organisation: the organisation itself, …

Rethinking RACI Read More »

7 months, 9 days ago

Service, product, service – summary and checklists

How do we describe ‘service’ and ‘product’ in the same way for every scope and scale, every type of context and content? That’s the theme for this series of posts. In ‘Service, product, service, simplified‘, I aimed to simplify the relationship …

Service, product, service – summary and checklists Read More »

7 months, 13 days ago

Service, product, service – promise and product

Are we selling services, products or both? The short-answer is ‘Yes’ – but what we’re really selling, every time, is a promise… The start-point for this was one of those ideas that arise first-thing-in-the-morning, seemingly without any warning: Idea: In sales, …

Service, product, service – promise and product Read More »

7 months, 18 days ago

Service, product, service – start with product

If service and product are different views into a continuous sequence of value-creation, what can we learn if we start the sequence from product rather than service? In the earlier parts of this series – such as ‘Service, product, service, …

Service, product, service – start with product Read More »

8 months, 19 days ago

Service, product, service – responsibilities

What’s the difference between products and services? One of the key differences, perhaps, is in how we view the respective responsibilities… The core theme in this series of posts on the relationships between product and service, and the follow-on implications …

Service, product, service – responsibilities Read More »