8 months, 12 days ago

Amazon Flirts With Banks And Their Customers: Here’s What You Should Do

Like a football team captain at a junior high dance, Amazon just sauntered up to a big group of people and started dropping hints about its sweet moves on the dance floor . . . Okay, that’s not exactly what’s happening here, but it sure felt like that …

1 year, 4 months ago

Want Recurring Customer Relationships? Choose The Right Billing Platform

Recurring customer relationships are key to surviving and thriving in the age of the customer. And Billing technology is key to building recurring customer relationships. How so? As we heard from one client, “My billing experience is my top touchpoint. It’s where I make or break my business goals so it’s where I need to […]

1 year, 5 months ago

Does the ten thousand hour rule apply to Enterprise Architects?

Do some enterprise architects become masters at their discipline without hours of practice, or does it really take 10,000 hours? Of course 10,000 hours is a long time. 5 hours per day for 10 years? Its not a fast process, and most people are always looking for short cuts. Is 10,000 hours the average or […]

1 year, 9 months ago

On McKinsey’s Two Speed IT Architecture and Digital Business Models

 In a “A two-speed IT architecture for the digital enterprise”, McKinsey’s (McK) Oliver Bossert, Chris Ip, and Jürgen Laartz stated that “delivering an enriched customer experience requires a new digital architecture running alongsi…