2 days ago

GE Digital Update – Lessons From An Industrial Giant

Last year we published “The Right Way To Establish A Digital Platform Business” to examine how GE’s former CEO, Jeff Immelt, established GE Digital under the leadership of Bill Ruh. GE Digital and its Predix platform were supposed to …

11 days ago

It’s Time To Fix Your Broken Business Culture

Culture remains the No. 1 barrier to successful digital transformation. Every time we survey business executives about digital transformation, they tell us that their organizational culture is a problem. After years of looking at data and interviewing …

14 days ago

To Be A Platform, Or Not To Be A Platform?

That is the question! If you’re the CEO of your business, or maybe the Chief Digital Officer (CDO) responsible for digital business strategy, it’s the central question you need to be asking of your leadership team. A platform business can t…

15 days ago

Mind The Gap: The Forrester Digital Business Benchmark 2018

Mind The Gap There’s a widening digital gap between digitally advanced companies and their less digitally mature counterparts. And the risk for companies just starting their digital journey is that they may have left it too late to catch up (see …

21 days ago

DTQuickBytes: Your CEO Doesn’t Really Understand Digital

#DTQuickBytes Your CEO may be the exception that proves the rule. But most CEOs don’t fully understand the impact emerging digital technologies will have on their industry in the next ten years. They think they do, but they typically limit their …

1 month, 1 day ago

#NRF2018’s Focus On Customer-Associate Engagement

At the packed NRF Big Show #NRF2018 in New York last week, many retailers looked at vendors touting new tech, including AI, AR/VR, and more, all in the name of improving customer experiences. But most of those same retailers know that, before leaping i…

2 months, 23 days ago

The Four New Rules of Business

Every business is different. But for all their differences, leading digital companies have some things in common that separate them from the rest. Over the five plus years I’ve been researching digital business, my colleagues and I have developed a num…

3 months, 9 days ago

5 Steps to Create Winning Enterprise Integration Strategy in the Digital Era

In the fast paced technology driven businesses, quick turnaround solutions like microservices often take the precedence over “planned” integration. This strategy, although in short term, provides for better business value, in the long run, creates unmanageable technical debt. As uncontrolled business debt erodes business’s ability to grow further, uncontrolled technical debt erodes IT department’s ability to fund future innovations. Although in many cases it’s an easiest approach to take, piecemeal achievements are short lived. Soon, IT teams find themselves lost in a sea of fragmented software gizmos.

3 months, 13 days ago

Predictions 2018: Digital Strategy Reaches The Heartwood Of The Business

Digital business leaders know that customer obsession is the winning mantra, however meeting the needs of today’s empowered customer requires both laser focus and responsiveness. Experimentation, minimum viable products, and labs are so 2017. In 2018, …

4 months, 20 days ago

Another Mobile Feature Banks Should Offer: Subscription Management

[this blog post was co-authored by Michael Chirokas] A year ago, Forrester published a report that listed Eleven Mobile Features That More Banks Should Offer. Unsurprisingly, our ongoing research continues to uncover new mobile services that belong on banks’ road maps. Recently, we came across another feature that several startups offer but that we haven’t seen […]