1 month, 25 days ago

Open Banking and PSD2 – the first 100 days. A slow, fragmented start.

TLDR: A slow, fragmented start to open banking, but the pace will accelerate. Fintechs are forging ahead with innovation, and a new set of intermediary service providers is growing. Banks need to become outside-in fast to thrive with open banking, buil…

2 months, 17 days ago

Amazon Flirts With Banks And Their Customers: Here’s What You Should Do

Like a football team captain at a junior high dance, Amazon just sauntered up to a big group of people and started dropping hints about its sweet moves on the dance floor . . . Okay, that’s not exactly what’s happening here, but it sure felt like that …

3 months, 8 days ago

Fintech Has Grown Up

Having trekked between the ExCel convention center and central London for most of last week – Finovate Europe moved to this larger and more remote location from the historical Old Billingsgate Hall this year – I can’t help but think that the changed lo…

6 months, 7 days ago

Who Currently Offers The Best Online Banking Services in Europe?

Online banking is currently the most frequently used banking touchpoint in Europe, with 70% of European online adults now using online banking on a desktop or laptop at least once a month.[i] Most people use online banking for routine tasks such as che…

8 months, 4 days ago

The US Banking Customer Experience Index, 2017

In this year’s Customer Experience Index, Forrester ranked and measured CX quality of 28 US direct and traditional retail banks brands. The research is based on Forrester’s CX Index methodology, which measures how well a brand’s CX strengthens the loyalty of its customers. After analyzing the new data, we found that two stalwarts of CX […]

8 months, 17 days ago

Another Mobile Feature Banks Should Offer: Subscription Management

[this blog post was co-authored by Michael Chirokas] A year ago, Forrester published a report that listed Eleven Mobile Features That More Banks Should Offer. Unsurprisingly, our ongoing research continues to uncover new mobile services that belong on banks’ road maps. Recently, we came across another feature that several startups offer but that we haven’t seen […]

11 months, 15 days ago

The New Enterprise “Business” Integration Approach in Banking

We all know that Banks have been one of the early adopters of Service-Oriented Architecture (SOA) and Integration technology such as Enterprise Service Bus (ESB). Why was it imperative for banks to embrace SOA? The diverse enterprise eco-system centered on the core banking platform can easily become very complex with hundreds of interconnected systems built using diverse technology stacks and scattered around different geographical locations. It was either death by a thousand cuts or to adopt SOA, and wisely so, most banks chose the latter!

1 year, 10 months ago

Levels of Architectural Understanding

Early on in my EA career, I was very fortunate to become involved in a pioneering EA initiative at Westpac. My introduction to Westpac came when I helped its Group Data Resource Management team develop tool and repository support for its enterprise business model. During this engagement, I kept hearing people refer to an exciting Read more

1 year, 10 months ago

Levels of Architectural Understanding

Early on in my EA career, I was very fortunate to become involved in a pioneering EA initiative at Westpac. My introduction to Westpac came when I helped its Group Data Resource Management team develop tool and repository support for its enterprise business model. During this engagement, I kept hearing people refer to an exciting Read more

2 years, 1 month ago

Bank Secrecy Act Compliance

Compliance with regulations coming from governments and from industry associations is a big problem for our clients – whatever the industry. In working with several banks over the years, we’ve become adept at identifying gaps and designing solutions for one of the most wide-reaching regulations for such organizations: the Bank Secrecy Act – aka ”BSA”. The […]