Banking

1 year, 26 days ago

Banking Functionality Doesn’t Differentiate Banking Software Anymore, But Technology And Ecosystems Do

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Functionality in retail and corporate banking is not highly differentiating anymore. In the future, only those that can support partner solutions in their ecosystem seamlessly can fully cope with banking industry’s expanding requirements.

3 years, 7 months ago

Expressing the BIAN® Reference Model for the Banking Industry in the ArchiMate® Modeling Language

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Recently, the Banking Industry Architecture Network (BIAN) published version 8.0 of its financial industry reference architecture. This provides a comprehensive model of the business capabilities, business scenarios, service domains and business objects used in banking and other financial services.

5 years, 2 months ago

Wanted: Fintech Expert

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Financial services firms are on the hunt. They’re hunting unicorns. As firms like Revolut and TransferWise attain valuations of $1 billion or more, the pressure to find the Stripes of this world before their value skyrockets has never been strong…

5 years, 5 months ago

Banking CX Is Stagnating

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Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of more than 110,000 US adult customers in 2018, Forrester’s Customer Experience Index (CX Index™…

5 years, 7 months ago

Open Banking and PSD2 – the first 100 days. A slow, fragmented start.

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TLDR: A slow, fragmented start to open banking, but the pace will accelerate. Fintechs are forging ahead with innovation, and a new set of intermediary service providers is growing. Banks need to become outside-in fast to thrive with open banking, buil…

5 years, 8 months ago

Amazon Flirts With Banks And Their Customers: Here’s What You Should Do

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Like a football team captain at a junior high dance, Amazon just sauntered up to a big group of people and started dropping hints about its sweet moves on the dance floor . . . Okay, that’s not exactly what’s happening here, but it sure felt like that …

5 years, 8 months ago

Fintech Has Grown Up

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Having trekked between the ExCel convention center and central London for most of last week – Finovate Europe moved to this larger and more remote location from the historical Old Billingsgate Hall this year – I can’t help but think that the changed lo…

5 years, 11 months ago

Who Currently Offers The Best Online Banking Services in Europe?

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Online banking is currently the most frequently used banking touchpoint in Europe, with 70% of European online adults now using online banking on a desktop or laptop at least once a month.[i] Most people use online banking for routine tasks such as che…

6 years, 1 month ago

The US Banking Customer Experience Index, 2017

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In this year’s Customer Experience Index, Forrester ranked and measured CX quality of 28 US direct and traditional retail banks brands. The research is based on Forrester’s CX Index methodology, which measures how well a brand’s CX strengthens the loyalty of its customers. After analyzing the new data, we found that two stalwarts of CX […]

6 years, 2 months ago

Another Mobile Feature Banks Should Offer: Subscription Management

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[this blog post was co-authored by Michael Chirokas] A year ago, Forrester published a report that listed Eleven Mobile Features That More Banks Should Offer. Unsurprisingly, our ongoing research continues to uncover new mobile services that belong on banks’ road maps. Recently, we came across another feature that several startups offer but that we haven’t seen […]

6 years, 4 months ago

The New Enterprise “Business” Integration Approach in Banking

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We all know that Banks have been one of the early adopters of Service-Oriented Architecture (SOA) and Integration technology such as Enterprise Service Bus (ESB). Why was it imperative for banks to embrace SOA? The diverse enterprise eco-system centered on the core banking platform can easily become very complex with hundreds of interconnected systems built using diverse technology stacks and scattered around different geographical locations. It was either death by a thousand cuts or to adopt SOA, and wisely so, most banks chose the latter!