1 month, 5 days ago

Basic Infrastructure Automation is a No-Brainer – Why Aren’t You Doing It?

Everyone knows they need to automate. That is not a thought-provoking statement. In fact, when we ask infrastructure decision leaders their top priorities, automation shows up at #3, just behind consolidation and implementing operations analytics. However, when we dig deeper with clients, we find hesitation. I would break their concerns into three broad camps: Some […]

1 month, 24 days ago

We Are Defining KPIs For DevOps And Need Your Help!

As the importance of DevOps grows in modern enterprises, Forrester seeks to define clear metrics and benchmarks for successful DevOps. I&O is responsible for the continuous deployment of software and services.  This means they own the final step before end-users or customers “use” what was developed.  We believe that there are three pillars of KPI’s […]

1 month, 25 days ago

Hybrid By Design Vs. Hybrid By Accident

As a veteran of enterprise IT, there’s a difference between “hybrid by design” and “hybrid by accident.” Let’s be frank: you are probably doing hybrid by accident – just about everybody is. Hybrid by accident is: Integrating public cloud with on-premises tech without standardizing on a common infrastructure-as-code practice Shadow IT cloud “experiments” that suddenly […]

2 months, 7 days ago

Continuous Delivery and Release Automation – Critical To DevOps Success

I am seeing more and more inquiries focused on driving business transformation where the transformation depends on software and business technology.  ING is a model for digital transformation, and Ralph Hamers, CEO, has publicly reinforced the bank’s transformation. Hamers stated “We have to recognize that technology is what Banks do”[i]. Every business today must focus […]

2 months, 27 days ago

Release Velocity Is Abysmal And Needs Continuous Deployment

DevOps is no longer the new kid on the block, adoption of DevOps encompasses all industries. Despite this adherence to principles of speed, velocity and agility, release frequency appears to be lagging. Continuous deployment can help: organizations leveraging an integrated continuous deployment toolset are able to make the dream of continuous releases to production a […]

3 months, 17 days ago

Enterprise Service Management Drives Engagement

Enterprises deliver services poorly, especially to themselves. From onboarding employees to approving contracts, when you need someone else’s help, the results are often dismal. “Send an email to our shared Inbox so we can ignore it” is too often the default. This won’t work in the Age of the Customer. Your employees are full participants in […]

3 months, 25 days ago

Progress At The White House: A TBM In Every Pot

I was fortunate to participate in a historic morning gathering last week at the White House! Industry-leading private sector CIOs discussed and shared their technology business management (TBM) best practices, approaches, and ideas with CIOs and technology leaders of federal agencies. The White House leader for strategic initiatives kicked off the morning by setting expectations […]

4 months, 6 days ago

Defining Operations

So, my formal area of coverage at Forrester is “digital operations.” But what does this mean? We think of “operations” in terms of NASA mission control: trained professionals intently scrutinizing monitors, looking for signals of interest. Or we think of the stereotypical shop floor assembly line. Business schools offer degrees in operations, and businesses hire Chief […]

4 months, 7 days ago

Rumors Of VMware’s Demise Are Greatly Exaggerated

With apologies for paraphrasing Mr. Twain, pundits have sounded VMware’s death knell for years. Whether it be the continuous pressure of public cloud offerings, potentially losing the management tools game, or tech professionals evolving past their current offerings, the company faces some very real, critical threats. Even so, VMware continues to succeed. In its most […]

4 months, 10 days ago

DevOps: From Unicorns To Mainstream

Every day I hear more about the pressure I&O organizations are under to accelerate the delivery of applications and services and the pressure it is placing on the existing resources.  As organizations transition, DevOps, formally the purview of unicorns, is now transitioning to mainstream.  DevOps, which started as a grassroots approach by development organizations who […]