Canadian and US insurers have a lot on their plates this year. They’re not just grappling with extreme weather, substantial underwriting losses from all those motor vehicle claims, but also rising customer expectations and an onslaught of fintech disruptors. These disruptors are spurring lots of activity in insurance digital labs, insurance venture capital arms, and […]
While all four maturing digital trends – Mobile, Cloud, Delivery Optimization, Process Optimization — are interconnected, Cloud appears to be the one to make the technology c-suite (CISO, CTO and CDO) most nervous. But the potential upside of Cloud adoption brings tremendous synergy in operating costs and also helps propel innovation.
Recurring customer relationships are key to surviving and thriving in the age of the customer. And Billing technology is key to building recurring customer relationships. How so? As we heard from one client, “My billing experience is my top touchpoint. It’s where I make or break my business goals so it’s where I need to […]
July 27th marked Amazon’s first e-commerce official foray into the 640 million people strong region. It launched its Prime Now app in Singapore with a compelling two-hour delivery offering that signals a new era in the region’s digital landscape. We see the impact of Amazon’s move not only on the e-commerce and retail industries, but […]
Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater? It’s the combination of original retail theater – entertainment, novelty, and engagement – with digital technologies and services to create the next level of in-store experience. My colleague, Brendan Miller […]
We recently hosted a complimentary webinar titled Your Digital Transformation Is Not Bold Enough — Five Actions To Take Now. Forrester clients can also access the associated report here. The webinar and the report outline five common mistakes and key fixes for them, but these are only a starting point. Here are three common questions […]
We all know that Banks have been one of the early adopters of Service-Oriented Architecture (SOA) and Integration technology such as Enterprise Service Bus (ESB). Why was it imperative for banks to embrace SOA? The diverse enterprise eco-system centered on the core banking platform can easily become very complex with hundreds of interconnected systems built using diverse technology stacks and scattered around different geographical locations. It was either death by a thousand cuts or to adopt SOA, and wisely so, most banks chose the latter!
Digitalization is forcing the convergence of networks and platforms that have traditionally remained separate. Mobile networks have previously been the domain of telecommunications providers, but as new mobile generations emerge the reach of the network is also becoming an enterprise domain.
We spoke with Thomas Magedanz, Professor of Electrical Engineering and Computer Sciences at the Technische Universität Berlin and Director of the software-based networks competence center at Fraunhofer Institute FOKUS, about the expectations for 5G networks, why 5G technologies are being tested with Smart Cities applications and how standards can drive the global network interoperability that 5G will require. Thomas was a keynote speaker at The Open Group Berlin 2017 in April.
On Monday, April 24, Steve Nunn, President and CEO of The Open Group gave a warm welcome to over 200 attendees from 24 countries at the ‘Smart Cities/Making Standards Work’ event in Berlin, Germany. The venue, Berlin Marriott, sits on the site where some of the Berlin Wall was. In several meeting rooms, attendees were in the former East and West Berlin at the same time.
The concept of the “smart city” is beginning to be adopted by cities and municipalities worldwide. By providing “smart,” digital services, cities will, ostensibly, become more attractive places to live, offering better living conditions to citizens.
By The Open Group The term “disruption” has been the de rigueur description for what’s been going on in the technology industry for a number of years now. But with the pressures of a digital economy facing all industries now, … Continue reading →
By Stuart Macgregor, CEO, Real IRM and The Open Group South Africa This is Part 2 of a two part series. Part 1 can be found here. The financial services industry is undergoing massive change. For financial services companies to … Continue reading →