3 months, 26 days ago

The Data Digest: Understand Emotion To Drive Technology Engagement

Thanks to the rise of empowered consumers, products and experiences that once seemed improbable, such as (literally) instant delivery, are now integral to our lives. But this era of innovation has also seen its fair share of flops: From Pokémon Go to Google Glass, technologies that looked like promising disrupters stalled quickly or generated more […]

7 months, 23 days ago

The Seventy Million Dollar Question

  Just when I thought I was done posting for the week, they suck me back in. Juicero started lighting up my Twitter feed a little while ago. For those, like me, who have no earthly idea what Juicero is, it’s a startup that makes an “Internet-connected kitchen appliance”: Juicero’s flagship product is a $699 […]

8 months, 1 day ago

Disruptive Decency

Well, this turned out to be very much a different post than what I’d first thought. Last Thursday, CIO published an article titled “Your Pebble smartwatch will live on when Pebble’s servers shut down” that had good news for owners of the Pebble smartwatch: But now that Pebble has been acquired by Fitbit and is […]

8 months, 28 days ago

A Tale of Two Tweets

Serendipity is a wonderful (and sometimes entertaining) thing. Monday afternoon, two tweets wound up one after the other in my timeline, one interesting and one “interesting” (I’ll leave it as an exercise for the reader to determine which is which): and My favorite definition for the word “innovation” comes from Scott Berkun: If you must […]

1 year, 24 days ago

Defense Against the Dark Art of Disruption

My first post for 2016 was titled “Is 2016 the Year for Customer-Focused IT?”. The closing line was “If 2016 isn’t the year for customer-focused IT, I wonder just what kind of year it will be for IT?”. I am so sorry for jinxing so many things for so many people.🙂 So far, the year […]

1 year, 3 months ago

All Aboard the Innovation Band Wagon?

  It seems like everyone wants to be an innovator nowadays. Being “digital” is in – never mind what it means, you’ve just got to be “digital”. Being innovative, however, is more than being buzzword-compliant. Being innovative, particularly in a digital sense, means solving problems (for customers, not yourself) in a new way with technology. […]

1 year, 7 months ago

Nest and Revolv – Smart Devices, Not so Smart Moves

I’ve made another guest appearance on Architecture Corner. In episode 39, “New and Obsolete”, Greger Wikstrand, Casimir Artmann and I discuss product lifetimes and the Internet of Things. How could Nest have better handled the end of life of the Revolv device?

1 year, 8 months ago

Google’s Parent Company is Stirring Up a Hornet’s Nest

On May 15th, my house will stop working. My landscape lighting will stop turning on and off, my security lights will stop reacting to motion, and my home made vacation burglar deterrent will stop working. This is a conscious intentional decision by Google/Nest. To be clear, they are not simply ceasing to support the product, […]

1 year, 10 months ago

Twitter, Timelines, and the Open/Closed Principle

Consider this Tweet for a moment. I’ll be coming back to it at the end. In my last post, I brought up Twitter’s rumored changes to the timeline feature as a poor example of customer awareness in connection with an attempt to innovate. The initial rumor set off a storm of protest that brought out […]