4 years, 2 months ago

You Can Get More … Satisfaction

Cutter Consortium has been conducting a survey to gain insight into how organizations are adopting CX management practices and technologies and what they see as the possible impacts on their businesses. Senior Consultant Curt Hall has been analyzing the data and interviewing leaders and practitioners who are implementing, or working to implement, CX practices and technologies. Their Read more

4 years, 3 months ago

Unpeeling the Onion Doesn’t Have to Make You Cry

Cutter Consortium Senior Consultant Hillel Glazer believes that to answer the question, “How do we know we’re performing well?” organizations can work backwards — unpeeling the onion — to add the most visible and readily accessible attributes that would lead them from their center (the core of the onion) to the external world (or the outermost Read more

4 years, 10 months ago

It is possible to shorten the idea-to-launch time span for industrial products

The Industrial Agile Framework™, developed by Cutter Consortium Senior Consultant Hubert Smits and Peter Borsella, pulls together everything that’s needed to design and mass produce a product —beginning with an idea and including design, components, supplier considerations, manufacturing, and everything in between — to shorten the idea-to-launch time span for industrial products. In the Cutter Read more

5 years, 2 days ago

An Idea for Creating a Change-Welcoming Culture: Intrapreneurship

By taking a human-centric approach — involving people and winning their loyalty — it becomes easier for organizations to identify and drive tough changes within a company. In their article Transforming Change into Trust in the Digital Era, Jagdish Bhandarkar and Namratha Rao offer an example of how one Fortune 100 company was quite successful in Read more

6 years, 1 month ago

Why Bother with a Conceptual Reference Model?

Think about the challenge interpreters at the United Nations undertake. First, they need to understand the concepts being communicated. Next, they translate the concepts for people who speak different languages — without coloring the information with their own perspectives. These interpreters use an “internal resource” that maps terms and concepts. In the business technology world, Read more

6 years, 3 months ago

Conducting an Architectural Risk Assessment — Step 1

An architectural risk assessment is not a penetration test or merely a vulnerability scan. It is an engineering process with the aim of understanding, defining, and defending all the functional output from customers, line workers, corporate staff, and client-server interactions. Architectural risk assessments include ethical hacking, source code review, and the formation of a new Read more

6 years, 3 months ago

Conducting an Architectural Risk Assessment — Step 1

An architectural risk assessment is not a penetration test or merely a vulnerability scan. It is an engineering process with the aim of understanding, defining, and defending all the functional output from customers, line workers, corporate staff, and client-server interactions. Architectural risk assessments include ethical hacking, source code review, and the formation of a new Read more

6 years, 5 months ago

5 Steps to Connect EA to Strategy (a Very Short Summary!)

Many enterprise architecture (EA) teams struggle with creating a program that demonstrates the level of strategic value that they believe EA should have. Even after following all the advice in frameworks and online articles, chief architects and CIOs still struggle as EA programs fail to reach their potential as an influencer of strategy execution across Read more

6 years, 5 months ago

5 Steps to Connect EA to Strategy (a Very Short Summary!)

Many enterprise architecture (EA) teams struggle with creating a program that demonstrates the level of strategic value that they believe EA should have. Even after following all the advice in frameworks and online articles, chief architects and CIOs still struggle as EA programs fail to reach their potential as an influencer of strategy execution across Read more

10 years, 1 month ago

A Cheesy Invitation

Imagine you’re at a party. You’re standing near a cheese platter admiring the selection. That 2-hour cheese tasting class you took last week has made you think differently about the way you look at that plate! A man approaches and you begin chatting about the cheese. Turns out, he’s a Professor of Food Science at …

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