5 days ago

Pride, Prejudice, and Professionalism in the Business of IT

Twenty-plus years in IT have led me to believe that there are very few absolutes when it comes to software systems. Two that do seem to hold true are these: Creating systems is esteemed far more highly than maintaining systems. Systems that are not maintained, will decay. There are a variety of reasons for this […]

12 days ago

Disruptive Decency

Well, this turned out to be very much a different post than what I’d first thought. Last Thursday, CIO published an article titled “Your Pebble smartwatch will live on when Pebble’s servers shut down” that had good news for owners of the Pebble smartwatch: But now that Pebble has been acquired by Fitbit and is […]

1 month, 8 days ago

A Tale of Two Tweets

Serendipity is a wonderful (and sometimes entertaining) thing. Monday afternoon, two tweets wound up one after the other in my timeline, one interesting and one “interesting” (I’ll leave it as an exercise for the reader to determine which is which): and My favorite definition for the word “innovation” comes from Scott Berkun: If you must […]

4 months, 22 days ago

What Customer-Centric Looks Like

My last post, “Defense Against the Dark Art of Disruption”, went into some detail about notable failures in customer-experience for 2016. This week, however, I ran across a counter-example (h/t to Tim Worstall) showing that a little social media awareness and a customer-centric culture can make magic: A baby products company is launching a special […]

5 months, 5 days ago

Defense Against the Dark Art of Disruption

My first post for 2016 was titled “Is 2016 the Year for Customer-Focused IT?”. The closing line was “If 2016 isn’t the year for customer-focused IT, I wonder just what kind of year it will be for IT?”. I am so sorry for jinxing so many things for so many people.🙂 So far, the year […]

7 months, 29 days ago

All Aboard the Innovation Band Wagon?

  It seems like everyone wants to be an innovator nowadays. Being “digital” is in – never mind what it means, you’ve just got to be “digital”. Being innovative, however, is more than being buzzword-compliant. Being innovative, particularly in a digital sense, means solving problems (for customers, not yourself) in a new way with technology. […]

10 months, 3 days ago

Form Follows Function on SPaMCast 399

This week’s episode of Tom Cagley’s Software Process and Measurement (SPaMCast) podcast, number 399, features Tom’s essay “Storytelling: Developing The Big Picture for Agile Efforts”, Kim Pries on deliberate practice, and a Form Follows Function installment on customer-centricity for IT. Tom and I discuss my post “A Meaningful Manifesto for IT”. It seems obvious that […]

1 year, 5 days ago

Nest and Revolv – Smart Devices, Not so Smart Moves

I’ve made another guest appearance on Architecture Corner. In episode 39, “New and Obsolete”, Greger Wikstrand, Casimir Artmann and I discuss product lifetimes and the Internet of Things. How could Nest have better handled the end of life of the Revolv device?

1 year, 17 days ago

Google’s Parent Company is Stirring Up a Hornet’s Nest

On May 15th, my house will stop working. My landscape lighting will stop turning on and off, my security lights will stop reacting to motion, and my home made vacation burglar deterrent will stop working. This is a conscious intentional decision by Google/Nest. To be clear, they are not simply ceasing to support the product, […]

1 year, 1 month ago

“Want Fries with That?”

Greger Wikstrand and I have been trading posts about architecture, innovation, and organizations as systems (a list of previous posts can be found at the bottom of the page) for quite a while now. His latest, “Technology permeats innovation”, touches on an important point – the need for IT to add value and not just […]