4 months ago

Not All Innovation Is Created Equally

I talk to clients about their plans to innovate with technology all the time; especially technologies that are emerging, like the ones I blogged about here from our report the Top Emerging Technologies to Watch 2018. It’s become clear to us that findin…

4 months, 14 days ago

Technology Innovation: It’s Time For CIOs To Step Up Their Game

CIO: It’s Time To Step Up Your Technology Innovation Game In 2018, the CIO role team at Forrester has stepped up its emphasis on technology and technology innovation. Now we believe it’s time for you to up your game. At the beginning of the year, we ma…

7 months, 14 days ago

Amazon Flirts With Banks And Their Customers: Here’s What You Should Do

Like a football team captain at a junior high dance, Amazon just sauntered up to a big group of people and started dropping hints about its sweet moves on the dance floor . . . Okay, that’s not exactly what’s happening here, but it sure felt like that …

8 months, 12 days ago

Accelerate Your Culture Practices For Digital Transformation

Successful digital transformations are underpinned by a strong digital culture, which is a huge enabler of change. But, for most organisations, cultural change is still the largest barrier faced for successful transformation and the most difficult to o…

1 year, 30 days ago

CXEurope 2017: Introducing the Values Based Customer

More than 5 years ago Forrester introduced the Age of Customer as a new 15 to 20 years era which saw the increasing customer empowerment in front of brands and companies. For companies, the first step in this era turned into improving the customer experience and the customer journey through an omnichannel strategy,  identifying the […]

5 years, 8 months ago

Agility Through New Technologies

Without the capability of linking application development with the infrastructure such as servers, middleware and network your organization will most likely be in more trouble than the decision-makers think. Information technologies have a profound impact on the organization’s ability to reinvent its business model(s) and the products it produces and since organizations in various industries […]

6 years, 8 months ago

Digital Razorblades: CIO Insight from App Stores

  Razorblades. This was the thought I had while browsing the “top grossing” apps in the Apple AppStore today.  The top 10 grossing apps are “free” and the same is true in the Android store. How could this be?  Well, it turns out that these apps ARE free, but make their revenue by selling add-ons, upgrades, tokens, in-game currency, game equipment, etc.  This is like the razor vs blades business model, in which the razor […]

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7 years, 9 months ago

Why We Need Cloud Integration Architecture

Print PDF A few years ago, a consumer products company I’m familiar with committed to outsourcing its infrastructure and as much of its application portfolio as possible. Its strategic application decisions were heavily influenced by outsourced and SaaS offering, placing its CRM and several customer community sites in the cloud. With a stable set of hosted, cloud and SaaS apps, they were shocked to find that they didn’t talk to one another to provide a […]

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