customer experience ecosystem

5 years, 7 months ago

Amazon Flirts With Banks And Their Customers: Here’s What You Should Do

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Like a football team captain at a junior high dance, Amazon just sauntered up to a big group of people and started dropping hints about its sweet moves on the dance floor . . . Okay, that’s not exactly what’s happening here, but it sure felt like that …

6 years, 1 month ago

CXEurope 2017: Introducing the Values Based Customer

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More than 5 years ago Forrester introduced the Age of Customer as a new 15 to 20 years era which saw the increasing customer empowerment in front of brands and companies. For companies, the first step in this era turned into improving the customer experience and the customer journey through an omnichannel strategy,  identifying the […]