1 month, 15 days ago

The Five Myths Of Digital Transformation: Myth Two CIOs Can’t Drive Transformation

Many people believe “digital transformation” is not an “IT” thing. While this may have been true when applied to last century’s typical IT group, its should not be true in 2018. To be fair to anyone who believes IT cannot …

1 month, 26 days ago

Five Myths Of Digital Transformation

Since I first wrote about digital transformation back in 2012, the term has become wildly over-hyped. Since CEOs are now at least asking about digital transformation, and every technology vendor now claims expertise in digital transformation, it’…

2 months, 2 days ago

Seeking Magic Moments – Why It’s Time to Tune Up Your Digital Experience Stack

The legendary R&B singer and songwriter Ben E. King got it so right in the Drifters 1960 recording of “This Magic Moment.” The song is timeless because it tells a classic tale of a first kiss. And also captures a moment in time in words and song th…

2 months, 11 days ago

The Adaptive Enterprise: Using Standards for Transformation – A Conversation with Marc Lankhorst

The rapid pace of change in technology and business today is driving the need for companies to be more adaptive than ever. Standards can help make these transitions easier for companies and aid them in their transformation efforts.

This blog is the first in a series that looks at how standards can be used together to help organizations better facilitate the transformations and changes they need to make. In this first installment, we spoke to Marc Lankhorst, Managing Consultant for BizzDesign, about the business imperatives that are driving enterprises to adopt a more adaptive approach to how they do business. Subsequent blogs in this series will explore the practical use of standards for adaptation and transformation.

2 months, 20 days ago

The Open Group to Hold Upcoming Event in Houston, Texas

The Open Group, the vendor-neutral technology standards consortium, is hosting its upcoming event in Houston, Texas, July 23 – 26, 2018. The Open Group Houston 2018 – Digital Transformation in the Energy Industry – will bring together vendors and end user organizations to discuss the development of standards-based and interoperable architecture, with a particular focus on technical and business issues for process automation.

3 months, 3 days ago

Banking CX Is Stagnating

Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of more than 110,000 US adult customers in 2018, Forrester’s Customer Experience Index (CX Index™…

4 months, 5 days ago

All Brands Need A Full-Fledged Digital Commerce Strategy

The internet has enabled brands to sell more of their products to an ever-expanding universe of shoppers, but digital distribution has also added complexity to the relationship between brands and retailers and other channel partners. All brands need to…

4 months, 22 days ago

What Brought Me Back To Forrester: Our Market-Leading Engagement Around Emerging Technologies

It is such a pleasure to be back at Forrester, especially now when our firm is actively embracing and helping you, our customers, leverage new technologies to innovate and differentiate your business. After three years leading technology strategy and m…

5 months, 19 days ago

Amazon Flirts With Banks And Their Customers: Here’s What You Should Do

Like a football team captain at a junior high dance, Amazon just sauntered up to a big group of people and started dropping hints about its sweet moves on the dance floor . . . Okay, that’s not exactly what’s happening here, but it sure felt like that …

7 months, 20 days ago

DTQuickBytes: Your CEO Doesn’t Really Understand Digital

#DTQuickBytes Your CEO may be the exception that proves the rule. But most CEOs don’t fully understand the impact emerging digital technologies will have on their industry in the next ten years. They think they do, but they typically limit their …