Forrester

4 years, 7 months ago

The Open Group to Hold Upcoming Event in Singapore

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The Open Group, the vendor-neutral technology standards consortium, is hosting its upcoming event in Singapore, October 29 – November 1, 2018. The Open Group Singapore 2018 will bring together vendors and end user organizations to discuss the development of standards-based and interoperable architecture. The event will focus not only on emerging digital technologies, but also on the standards, architectures and business frameworks that support and enable the transition to and implementation of the modern Digital Enterprise.

6 years, 3 months ago

The Open Group San Francisco Day One Highlights

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By The Open Group The Open Group kicked off its first event of 2017 on a sunny Monday morning, January 30, in the City by the Bay, with over 200 attendees from 20 countries including Australia, Finland, Germany and Singapore. … Continue reading →

6 years, 4 months ago

Understanding the Customer Experience: A Conversation with Forrester Analysts David Cannon and David Wheable

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By The Open Group With more technology in the hands of consumers than ever before, customers have become increasingly demanding in terms of not only the service they receive from companies but also the experience they have with your company … Continue reading →

10 years, 28 days ago

With Smart Process Applications, More is Always Better

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Assure provides a set of over 70 pre-built services and reports that can be assembled like building blocks to create and deploy high value Smart Process Apps much faster than the “blank slate” approaches found in traditional BPM suites. Once an organization deploys their first Smart Process Application with Assure, they become adept at designing a process, using the building blocks to assemble their solution, and then deploying their apps.

Related posts:

  1. We’re talking Smart Process Apps — and so is Forrester. “Smart Process Apps are a reflection of innovations we have…
  2. OpenText Smart Process Applications: At the Intersection of Social Street and Core Systems Ave Last week, I helped kick off OpenText’s EIM Days in…
  3. OpenText Smart Process Applications: In The Age of the Customer BPMS is not enough We live in “In the Age of the Customer” a…

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10 years, 2 months ago

OpenText Smart Process Applications: The Importance of Process On-Ramps and Off-Ramps

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Have you ever used your fingernail to turn a screw or the heel of your shoe to hammer a nail? I thought so.  Didn’t work out so well did it? You used a workaround because, at the time, you didn’t have the right tool for the job. It’s the same thing when certain dynamic processes […]

Related posts:

  1. OpenText Smart Process Applications: At the Intersection of Social Street and Core Systems Ave Last week, I helped kick off OpenText’s EIM Days in…
  2. OpenText Smart Process Applications: In The Age of the Customer BPMS is not enough We live in “In the Age of the Customer” a…
  3. Work Smarter – Introducing Metastorm Smart Business Workspace In our recent blog post about the Future of Social…

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10 years, 2 months ago

OpenText Smart Process Applications: At the Intersection of Social Street and Core Systems Ave

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Last week, I helped kick off OpenText’s EIM Days in Washington DC (the first of 22 cities we will visit) with a conversation around OpenText’s Smart Process Applications. Smart Process Applications are near and dear to our heart at OpenText as they encompass not just BPM and DCM technologies, but bring our integrated EIM portfolio (e.g., […]

Related posts:

  1. Countdown: 31 Days Until the OpenText BPM User Summit! Let the countdown begin! There are only thirty-one more days…
  2. Social Enterprise Platforms – Meet Dynamic Case Management Social platforms, like Facebook, Twitter, and others are gaining traction…
  3. From Social Stigma to Social Synergy It is remarkable how quickly social technologies have become the…

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10 years, 3 months ago

The Many Faces of Case Management: Operational Excellence for the Energy Sector

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“I am increasingly interested these days in solutions that meet industry-specific requirements. Vertical solutions are compelling because they focus on solving a critical pain point or gaining a competitive advantage within an industry.”

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  1. Achieving Operational Excellence In my post last Monday, I discussed that if you leverage…
  2. Case Management Top Influencers Study: System Integrators and Vendors Driving Case Management Knowledge, Growth, Adoption and Evolution Continuing our series of articles announcing The Case Management Top…
  3. The Case Management Top Influencers Study: Who are the main influencers for Case Management? This week, we are starting a series of articles, making…

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10 years, 7 months ago

The Case Management Top Influencers Study: Why We Did It

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Have you ever wondered who are the most influential individuals in driving Case Management adoption? Who are the key influencers in driving growth and knowledge in the Case Management community? Who is driving the ideas to evolve Case Management to be a more strategic business platform? As a company who has a vested interest in […]

Related posts:

  1. The Case Management Top Influencers Study: Who are the main influencers for Case Management? This week, we are starting a series of articles, making…
  2. Case Study: BPM for Fuel Supply Management In a previous blog post, we cited that BPM technology…
  3. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…

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10 years, 7 months ago

The Case Management Top Influencers Study: Who are the main influencers for Case Management?

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This week, we are starting a series of articles, making public the results of The Case Management Top Influencers Study. Today’s article is an introduction to the study. Tomorrow we’ll describe the history of the study and why OpenText commissioned the study. A Little Background For those working with Case Management and having to make decisions about […]

Related posts:

  1. Case Study: BPM for Fuel Supply Management In a previous blog post, we cited that BPM technology…
  2. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…
  3. A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges This is a cross-post of this month’s CMSWire article. Continuing…

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10 years, 11 months ago

How not to do social-business

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At the Dachis Social Business Summit, one of the presenters, from Forrester, showed off their notion of the Always-Addressable Customer – combining geolocation and mobile to tailored marketing-messages. The presenter was clearly excited about it, and the two examples she showed…

11 years, 2 months ago

Expanding the Envelope of BPM

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Organizational leaders face difficult decisions when it comes to balancing change against ROI expectations. Does change justify the cost in terms of time, money and resources? At the end of the day, executives are looking solutions that can help them create and sustain an agile business while minimizing waste. Over the years organizations have achieved […]

Related posts:

  1. How to Start a BPM Initiative: A Lesson from Early Adopters Business process management (BPM) initiatives are growing in popularity because…
  2. Think Big: Extending BPM Across Your Organization In my blog post last month I covered a few…
  3. 3 Reasons Organizations Need Capability Maps Organizations are made up of thousands of capabilities, each individually…

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