11 months, 24 days ago

What Brought Me Back To Forrester: Our Market-Leading Engagement Around Emerging Technologies

It is such a pleasure to be back at Forrester, especially now when our firm is actively embracing and helping you, our customers, leverage new technologies to innovate and differentiate your business. After three years leading technology strategy and m…

1 year, 3 months ago

#NRF2018’s Focus On Customer-Associate Engagement

At the packed NRF Big Show #NRF2018 in New York last week, many retailers looked at vendors touting new tech, including AI, AR/VR, and more, all in the name of improving customer experiences. But most of those same retailers know that, before leaping i…

1 year, 6 months ago

Join Our 2017 Global Mobile Executive Survey

For the past few years, Forrester has fielded a Global Mobile Executive Survey to understand and benchmark mobile initiatives. This year, we are updating the survey again to help marketers and business executives benchmark and mature their mobile strategy and services. Planning and organizing for the use of mobile technologies is a complex task. Integrating mobile […]

1 year, 7 months ago

Apple 10th Anniversary Of The iPhone – What’s Next?

Apple celebrated the 10th anniversary of the iPhone with both updates to its existing product lineup and the opening of the Steve Jobs Theater in Cupertino, CA on its new campus with the much-anticipated doughnut or spaceship building. Apple generates its revenue from selling hardware or products with most of the revenue from iPhones. Convincing […]

1 year, 8 months ago

Writing Code In Fly-over Country

As our clients know, I’ve been writing a lot about strategies for recruiting and retaining developers, and building shop cultures where they can thrive. In the U.S. we’re currently in a sellers market when it comes to development talent. According to the BLS, firms will need to find almost half a million developers between 2014 […]

3 years, 5 months ago

A Presentation on ICT for Lawyers

This post is a summary of a presentation I gave to a group of lawyers on ICT fundamentals. It represents my own opinion, and not that of my employers or anyone else! I apologies for it being so wordy – but a lot of material was covered. My presentation walked through some fundamental concepts in […]

3 years, 5 months ago

A Presentation on ICT for Lawyers

This post is a summary of a presentation I gave to a group of lawyers on ICT fundamentals. It represents my own opinion, and not that of my employers or anyone else! I apologies for it being so wordy – but a lot of material was covered. My presentation walked through some fundamental concepts in […]

3 years, 6 months ago

The Open Group Edinburgh—The State of Boundaryless Information Flow™ Today

By The Open Group This year marks the 20th anniversary of the first version of TOGAF®, an Open Group standard, and the publication of “The Boundaryless Organization,” a book that defined how companies should think about creating more open, flexible … Continue reading

4 years, 2 months ago

Designing and Managing a Multichannel Architecture

2014 was the year when digital became a significant priority for organisations, for the first time customers were becoming more advanced in the use of technologies and with this came a greater level of expectation. Customers (Including me) expected things in digital to be quicker, and just work. However most were left disappointed (including me) when Read More

4 years, 3 months ago

Public Sector Digital Strategy Meets Public Safety – in Northern Virginia, Fairfax County

The Northern Virginia Technology Council’s (NVTC) Digital Strategy Committee (#nvtcdigstrat) recent event regarding Digital Strategy and Public Safety, featuring Richard R. Bowers – Chief, Fairfax Fire Department – revealed several very interesting and useful challenges for the NOVA business community.

Not least of which was the current challenges around focused, resourced digital strategy planning across the County constituent agencies, and among local jurisdictions.

Many targeted capabilities and improvements in “front-end” digital tools, outreach and engagement, plus initiatives on the “back-end” to handle system-specific data and information management are certainly underway, but information-sharing among the public safety stakeholders – businesses, government and the public – remains a strategic planning, governance and education hurdle to address. In other words, a B2G2C digital strategy challenge.

4 years, 5 months ago

The Age of The Micro-UI

In this article from the Wall Street Journal, author Christopher Mims quotes mobile analytics company Flurry’s data that 86% of our time on mobile devices are spent in apps, and just 14% is spent on the web. While Christopher’s article laments that this is the “death of the web”, I’d like to put a different […]