2 months, 11 days ago

What makes Ilya Sutskever believe that superhuman AI is a natural extension of Large Language Models?

I came across a 2 minute video where Ilya Sutskever — OpenAI’s chief scientist — explains why he thinks current ‘token-prediction’ large language models will be able to become superhuman intelligences. How? Just ask them to act like one.

3 months, 25 days ago

The hidden meaning of the errors of ChatGPT (and friends)

We should stop labelling the wrong results of ChatGPT and friends (the ‘hallucinations’) as ‘errors’. Even Sam Altman — CEO of OpenAI — agrees, they are more ‘features’ than ‘bugs’ he has said. But why is that? And why should we not call them errors?

2 years, 3 months ago

Are we humans still ‘top dog’ in this brave new world of massive IT?

What is the information revolution doing to us humans? A very condensed journey from essences of digital technology and human intelligence to the role of talk, trust and the impact of IT on society.

6 years, 2 months ago

Intelligence Makes Customer Service Operations Smarter, More Strategic

In the age of the customer, consumers have more information, more choices, more access, and more power. But they don’t have more time. That’s why the companies that attract, win and retain customers focus on delivering the tenets of great e…

9 years, 1 month ago

Public Sector Digital Strategy Meets Public Safety – in Northern Virginia, Fairfax County

The Northern Virginia Technology Council’s (NVTC) Digital Strategy Committee (#nvtcdigstrat) recent event regarding Digital Strategy and Public Safety, featuring Richard R. Bowers – Chief, Fairfax Fire Department – revealed several very interesting and useful challenges for the NOVA business community.

Not least of which was the current challenges around focused, resourced digital strategy planning across the County constituent agencies, and among local jurisdictions.

Many targeted capabilities and improvements in “front-end” digital tools, outreach and engagement, plus initiatives on the “back-end” to handle system-specific data and information management are certainly underway, but information-sharing among the public safety stakeholders – businesses, government and the public – remains a strategic planning, governance and education hurdle to address. In other words, a B2G2C digital strategy challenge.