5 years, 6 months ago

Putting the “Super” in QSuper

“We have all heard the story before: organizations trying to become more customer-centric but can’t because they are held back by ageing applications and siloed operations that leave them unable to keep up with the demands of the modern customer. I have been working a lot recently with customers in the Financial Services industry where this issue is extremely prevalent.”

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5 years, 6 months ago

We’re talking Smart Process Apps — and so is Forrester.

“Smart Process Apps are a reflection of innovations we have been delivering in our business over the past few years — giving our customers more agile work environments, helping them innovate faster, and solving problems that extend beyond the boundaries of BPM for our customers.”

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5 years, 10 months ago

The Curious Case of the Courts’ CIO: How ACM Solves the New Service Delivery Challenge

“Let’s start 2013 by considering how the CIO function can deliver new solutions to your enterprise when as much as 80 percent of the IT budget goes to just keeping the lights on, maintaining your current systems. With market conditions forcing increased cost cutting, and a distinct trend to place more of the technology decision making and buying power in the hands of the business, the mystery of successful delivery is getting harder for the CIO to solve.”

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  1. How Adaptive Case Management Can Help in the Battle for Same Day Delivery “In this article, I take a look at the latest…
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6 years, 7 days ago

Case Management Top Influencers Study: Academics and Standards Organizations Driving Case Management Knowledge, Growth, Adoption and Evolution

Continuing our series of articles announcing The Case Management Top Influencers within specific segments of the Case Management community, we’re excited to unveil the most influential individuals within academic and standards organizations that are driving Case Management knowledge, growth, adoption, and the ideas to evolve Case Management into a more strategic business platform. View the […]

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6 years, 14 days ago

Case Management Top Influencers Study: System Integrators and Vendors Driving Case Management Knowledge, Growth, Adoption and Evolution

Continuing our series of articles announcing The Case Management Top Influencers within specific segments of the Case Management community, we’re excited to unveil the most influential system integrators and vendors driving Case Management knowledge, growth, adoption, and the ideas to evolve Case Management into a more strategic business platform. View the list of system integrators […]

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6 years, 16 days ago

How Adaptive Case Management Can Help in the Battle for Same Day Delivery

“In this article, I take a look at the latest moves by Walmart and Amazon to extend Santa’s supply chain with same-day delivery. Readers of my CMSWire article series will not be surprised that I see an important role here for case management.”

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6 years, 27 days ago

The Case Management Top Influencers Study: Why We Did It

Have you ever wondered who are the most influential individuals in driving Case Management adoption? Who are the key influencers in driving growth and knowledge in the Case Management community? Who is driving the ideas to evolve Case Management to be a more strategic business platform? As a company who has a vested interest in […]

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6 years, 1 month ago

A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges

This is a cross-post of this month’s CMSWire article. Continuing our discussion from last month’s article in my series on case management, we’re ready to move forward with insights into how case management can help lenders resolve business challenges, including obstacles brought about by the recent financial market crisis. The recipe for success I have […]

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6 years, 4 months ago

Big Data, Social, Mobile, Cloud and… Case Management?

These days, it seems that business and IT conversations just about everywhere are revolving around that same 4 themes – Big Data, social collaboration, mobile applications and cloud computing. These IT megatrends are in the forefront of the minds of IT executives and solution providers alike. And, if you aren’t thinking about them, you should […]

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6 years, 5 months ago

Customer-Driven Conversation

Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their […]

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6 years, 5 months ago

Being Human: Why Knowledge Workers Need Adaptive Case Management

How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. […]

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6 years, 8 months ago

Does This Make My Process Look Fat?

How the people side of change impacts business transformation results People are the hardest part of business change. If you want to increase the chance of success of change efforts, you need to emphasize not just the quality of the technical solution, but also the role that stakeholders play in the process change itself. Despite […]

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