adaptive case management

10 years, 13 days ago

Putting the “Super” in QSuper

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“We have all heard the story before: organizations trying to become more customer-centric but can’t because they are held back by ageing applications and siloed operations that leave them unable to keep up with the demands of the modern customer. I have been working a lot recently with customers in the Financial Services industry where this issue is extremely prevalent.”

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  1. We’re talking Smart Process Apps — and so is Forrester. “Smart Process Apps are a reflection of innovations we have…
  2. With Smart Process Applications, More is Always Better Assure provides a set of over 70 pre-built services and…
  3. Hewlett-Packard: On Uncovering Global Processes Organizations worldwide rely on enterprise software solutions to understand and…

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10 years, 1 month ago

We’re talking Smart Process Apps — and so is Forrester.

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“Smart Process Apps are a reflection of innovations we have been delivering in our business over the past few years — giving our customers more agile work environments, helping them innovate faster, and solving problems that extend beyond the boundaries of BPM for our customers.”

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  1. When It Comes to Mobile Apps – Thin is In! One of the big topics of discussion regarding mobile is…
  2. Forrester Ranks Top Business Process Management Suites Yesterday Metastorm announced that it has been recognized as a…
  3. OpenText Smart Process Applications: At the Intersection of Social Street and Core Systems Ave Last week, I helped kick off OpenText’s EIM Days in…

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10 years, 4 months ago

The Curious Case of the Courts’ CIO: How ACM Solves the New Service Delivery Challenge

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“Let’s start 2013 by considering how the CIO function can deliver new solutions to your enterprise when as much as 80 percent of the IT budget goes to just keeping the lights on, maintaining your current systems. With market conditions forcing increased cost cutting, and a distinct trend to place more of the technology decision making and buying power in the hands of the business, the mystery of successful delivery is getting harder for the CIO to solve.”

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  1. How Adaptive Case Management Can Help in the Battle for Same Day Delivery “In this article, I take a look at the latest…
  2. Case Management Top Influencers Study: System Integrators and Vendors Driving Case Management Knowledge, Growth, Adoption and Evolution Continuing our series of articles announcing The Case Management Top…
  3. Business optimization is the biggest challenge for German banks According to a study conducted by Capgemini and analyst firm…

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10 years, 6 months ago

Case Management Top Influencers Study: Academics and Standards Organizations Driving Case Management Knowledge, Growth, Adoption and Evolution

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Continuing our series of articles announcing The Case Management Top Influencers within specific segments of the Case Management community, we’re excited to unveil the most influential individuals within academic and standards organizations that are driving Case Management knowledge, growth, adoption, and the ideas to evolve Case Management into a more strategic business platform. View the […]

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  1. Case Management Top Influencers Study: End Users Driving Case Management Knowledge, Growth, Adoption and Evolution Continuing our series of articles announcing The Case Management Top…
  2. Case Management Top Influencers Study: System Integrators and Vendors Driving Case Management Knowledge, Growth, Adoption and Evolution Continuing our series of articles announcing The Case Management Top…
  3. The Case Management Top Influencers Study: Who are the main influencers for Case Management? This week, we are starting a series of articles, making…

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10 years, 6 months ago

Case Management Top Influencers Study: System Integrators and Vendors Driving Case Management Knowledge, Growth, Adoption and Evolution

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Continuing our series of articles announcing The Case Management Top Influencers within specific segments of the Case Management community, we’re excited to unveil the most influential system integrators and vendors driving Case Management knowledge, growth, adoption, and the ideas to evolve Case Management into a more strategic business platform. View the list of system integrators […]

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  1. Case Management Top Influencers Study: End Users Driving Case Management Knowledge, Growth, Adoption and Evolution Continuing our series of articles announcing The Case Management Top…
  2. The Case Management Top Influencers Study: Who are the main influencers for Case Management? This week, we are starting a series of articles, making…
  3. The Case Management Top Influencers Study: Why We Did It Have you ever wondered who are the most influential individuals…

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10 years, 6 months ago

How Adaptive Case Management Can Help in the Battle for Same Day Delivery

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“In this article, I take a look at the latest moves by Walmart and Amazon to extend Santa’s supply chain with same-day delivery. Readers of my CMSWire article series will not be surprised that I see an important role here for case management.”

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  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
  3. A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges This is a cross-post of this month’s CMSWire article. Continuing…

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10 years, 7 months ago

The Case Management Top Influencers Study: Why We Did It

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Have you ever wondered who are the most influential individuals in driving Case Management adoption? Who are the key influencers in driving growth and knowledge in the Case Management community? Who is driving the ideas to evolve Case Management to be a more strategic business platform? As a company who has a vested interest in […]

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  1. The Case Management Top Influencers Study: Who are the main influencers for Case Management? This week, we are starting a series of articles, making…
  2. Case Study: BPM for Fuel Supply Management In a previous blog post, we cited that BPM technology…
  3. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…

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10 years, 7 months ago

A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges

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This is a cross-post of this month’s CMSWire article. Continuing our discussion from last month’s article in my series on case management, we’re ready to move forward with insights into how case management can help lenders resolve business challenges, including obstacles brought about by the recent financial market crisis. The recipe for success I have […]

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  1. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
  2. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…
  3. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…

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10 years, 10 months ago

Big Data, Social, Mobile, Cloud and… Case Management?

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These days, it seems that business and IT conversations just about everywhere are revolving around that same 4 themes – Big Data, social collaboration, mobile applications and cloud computing. These IT megatrends are in the forefront of the minds of IT executives and solution providers alike. And, if you aren’t thinking about them, you should […]

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  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. The New iWorker Meets Adaptive Case Management IT organizations are faced with a growing set of user…
  3. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…

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10 years, 11 months ago

Customer-Driven Conversation

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Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their […]

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  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. Metastorm customer wins CIO 100 Award for BPM project Today Metastorm announced that CIO Magazine has named a Metastorm…
  3. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…

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10 years, 11 months ago

Being Human: Why Knowledge Workers Need Adaptive Case Management

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How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. […]

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  1. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
  2. The New iWorker Meets Adaptive Case Management IT organizations are faced with a growing set of user…
  3. How Adaptive Case Management Builds Business Agility Business agility is all about being prepared for and able…

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11 years, 2 months ago

Does This Make My Process Look Fat?

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How the people side of change impacts business transformation results People are the hardest part of business change. If you want to increase the chance of success of change efforts, you need to emphasize not just the quality of the technical solution, but also the role that stakeholders play in the process change itself. Despite […]

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  1. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
  2. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…
  3. Must See Guide to Forrester Business Process Forum 2011 The Forrester Business Process Forum in Boston, Mass. is just three…

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