11 years, 23 days ago

We’re talking Smart Process Apps — and so is Forrester.

Link: http://feedproxy.google.com/~r/BecauseProcessMatters/~3/g7wX1ZwUV5Y/

OpenText was thrilled this week to be named a leader in the Smart Process Apps Wave from Forrester.  What an honor!

Although a new term for many following the BPM market, Smart Process Apps are a reflection of innovations we have been delivering in our business over the past few years — giving our customers more agile work environments, helping them innovate faster, and solving problems that extend beyond the boundaries of BPM for our customers.

For those following our BPM roadmaps, you’ll remember that a few years ago, we integrated OpenText’s Content Server, Capture, and StreamServe products with our BPM solutions — a move that directly reflects OpenText’s EIM strategy today.  Then last September, in Forrester’s inaugural report on Smart Process Applications they defined a new market around the combination of these same technologies.  This was a great validation on the hard work our Dev teams delivered on our roadmap as well as OpenText’s EIM strategy.

Beyond the integration across our portfolio, we have been working on the next generation of our core BPM offerings — introducing building blocks for process and case management that are allowing our customers to accelerate design time for Smart Process Applications, reduce risks on scoping deployments, and deliver better time to value to their organizations. These next generation offerings are built on top of our core BPM platforms. For horizontal process applications, we offer Assure (e.g., HR, Customer Service, etc.) and if you are interested in vertical solutions like those for Financial Services, we offer Client Management (e.g., Insurance, Wealth Management, etc.).

Over the past few months, I have been out meeting our customers and partners in Europe and North America at our OpenText EIM Day events and have heard some amazing stories. Companies like Nelnet are showing how they are combining BPM and Capture technologies to improve the servicing of student loans.  Organizations like PSCU are delivering new innovative process-based services through personalized self-service portals to their credit union clients using the building blocks of our Smart Process Application platform (they improved customer satisfaction by 80% in the past nine months). Partners like Microsoft are helping us show off the Smart Process App that we built with them for Dodd-Frank compliance. And organizations like KRZ in Germany are rolling out process-based service applications to over 30 municipalities, helping with everything from invoice management to processing applications for kindergarten enrollment.

There are still a few more EIM Day events left with more interesting stories to come.  If you are interested in learning more about our Smart Process Applications, come join us at one of these events.  If we can’t see you there, and you want to learn more about our Smart Process Applications, take a peek at our website or download a free copy of the Smart Process Apps Wave report here.

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