Aggregated enterprise architecture wisdom
I often take experiences from daily life and attempt to draw parallels between what happens in daily life and what happens when thinking about systems. This one is no exception. This is about remodeling. I am again the customer, the contracting firm is…
As I engage more with customers in the FSI space, I realize that many lack a comprehensive view of business performance. Most have been dependent on aging legacy systems that don’t integrate information across their business operations. Consequently, these companies do not have an end-to-end view of their customers and aren’t truly customer-centric.
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“We have all heard the story before: organizations trying to become more customer-centric but can’t because they are held back by ageing applications and siloed operations that leave them unable to keep up with the demands of the modern customer. I have been working a lot recently with customers in the Financial Services industry where this issue is extremely prevalent.”
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“Smart Process Apps are a reflection of innovations we have been delivering in our business over the past few years — giving our customers more agile work environments, helping them innovate faster, and solving problems that extend beyond the boundaries of BPM for our customers.”
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Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their […]
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How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. […]
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I am supplementing my Q&A series on the Value of EA & BPA with a wonderful article published on January 30th about one our customers, Chubb Insurance, written by Madeline Weiss, Society for Information Management’s Advanced Practices Council. There is nothing like a great story to illustrate some of the ways enterprise architecture initiatives are […]
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In my blog post last month I covered a few of the lessons learned by early BPM adopters on how to begin a business process management (BPM) initiative. Based on many early BPM successes, we have seen the focus of BPM projects shift from just streamlining and improving a few key processes within their organization […]
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In its nature, new client on-boarding is prone to error. For example, to bring on a new customer a financial services firm often goes through redundant, manual paper-intensive processes – producing bottlenecks so large that it takes several weeks, or even months, for a customer to be fully integrated. The process, while seemingly effective at […]
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For the past nine years Metastorm has hosted its Global User Summit, designed to offer our customers and partners the opportunity to extend their ROI, hear success stories from industry peers and learn first-hand what is in the pipeline for upcoming products and services. This year is no different. In fact, we are thrilled to […]
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Enterprise Architecture (EA) projects are often thought to be initiated solely by the IT department. Depending on the situation, this isn’t always the case. In the past two posts of this series we have discussed how EA initiatives can be driven by enterprise architects or IT, but these two groups aren’t the only people who […]
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Depending on the scenario, enterprise architecture projects can be led by different people and groups within an organization. In the first of our three-part series published last week, we discussed a customer case study where enterprise architects drove the need for implementing an EA solution, but this is just one example. With a powerful enterprise […]
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