5 years, 8 months ago

Injecting Some Youth in Aging Applications: Insurance Case Study

As I engage more with customers in the FSI space, I realize that many lack a comprehensive view of business performance. Most have been dependent on aging legacy systems that don’t integrate information across their business operations. Consequently, these companies do not have an end-to-end view of their customers and aren’t truly customer-centric.

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  1. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
  2. OpenText Smart Process Applications: At the Intersection of Social Street and Core Systems Ave Last week, I helped kick off OpenText’s EIM Days in…
  3. With Smart Process Applications, More is Always Better Assure provides a set of over 70 pre-built services and…

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5 years, 11 months ago

Putting the “Super” in QSuper

“We have all heard the story before: organizations trying to become more customer-centric but can’t because they are held back by ageing applications and siloed operations that leave them unable to keep up with the demands of the modern customer. I have been working a lot recently with customers in the Financial Services industry where this issue is extremely prevalent.”

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  1. We’re talking Smart Process Apps — and so is Forrester. “Smart Process Apps are a reflection of innovations we have…
  2. With Smart Process Applications, More is Always Better Assure provides a set of over 70 pre-built services and…
  3. Hewlett-Packard: On Uncovering Global Processes Organizations worldwide rely on enterprise software solutions to understand and…

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5 years, 11 months ago

We’re talking Smart Process Apps — and so is Forrester.

“Smart Process Apps are a reflection of innovations we have been delivering in our business over the past few years — giving our customers more agile work environments, helping them innovate faster, and solving problems that extend beyond the boundaries of BPM for our customers.”

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  1. When It Comes to Mobile Apps – Thin is In! One of the big topics of discussion regarding mobile is…
  2. Forrester Ranks Top Business Process Management Suites Yesterday Metastorm announced that it has been recognized as a…
  3. OpenText Smart Process Applications: At the Intersection of Social Street and Core Systems Ave Last week, I helped kick off OpenText’s EIM Days in…

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6 years, 10 months ago

Customer-Driven Conversation

Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their […]

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  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. Metastorm customer wins CIO 100 Award for BPM project Today Metastorm announced that CIO Magazine has named a Metastorm…
  3. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…

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6 years, 10 months ago

Being Human: Why Knowledge Workers Need Adaptive Case Management

How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. […]

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  1. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
  2. The New iWorker Meets Adaptive Case Management IT organizations are faced with a growing set of user…
  3. How Adaptive Case Management Builds Business Agility Business agility is all about being prepared for and able…

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7 years, 2 months ago

Could Anyone Else Use an Extra $600,000?

I am supplementing my Q&A series on the Value of EA & BPA with a wonderful article published on January 30th about one our customers, Chubb Insurance, written by Madeline Weiss, Society for Information Management’s Advanced Practices Council. There is nothing like a great story to  illustrate some of the ways enterprise architecture initiatives are […]

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  1. Q&A Series: The Value of EA and BPA In November and December, Gartner released the Magic Quadrants for…
  2. Q&A Series: The Evolution of EA Next up in my Q&A series on EA, I am…
  3. How to use BPM and EA tools to thrive during a recession Laura Mooney, VP of Corporate Communications for Metastorm, authored this…

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7 years, 4 months ago

Think Big: Extending BPM Across Your Organization

In my blog post last month I covered a few of the lessons learned by early BPM adopters on how to begin a business process management (BPM) initiative. Based on many early BPM successes, we have seen the focus of BPM projects shift from just streamlining and improving a few key processes within their organization […]

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  1. AmerisourceBergen Recognized for Business Process Improvement Initiatives Metastorm customers are continuing to receive tons of recognition for…
  2. Pharmaceutical company recognized for process excellence Today we are proud to announce that, AmerisourceBergen – one…
  3. Extending Our Leadership We’ve got some great news! Last week, IDC MarketScape announced…

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7 years, 6 months ago

3 Tips to Improve New Client On-boarding

In its nature, new client on-boarding is prone to error. For example, to bring on a new customer a financial services firm often goes through redundant, manual paper-intensive processes – producing bottlenecks so large that it takes several weeks, or even months, for a customer to be fully integrated. The process, while seemingly effective at […]

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  1. BPM for new client matter intake Reviewing and processing new clients or new business from existing…
  2. Three Big Topics in Financial Services In the wake of this historic, global economic downturn there…
  3. BPM and CRM: utility company uses Metastorm software to improve customer service A major utilities company in Arizona faced a challenge to…

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7 years, 7 months ago

7 Reasons You Want to Attend the OpenText BPM User Summit!

For the past nine years Metastorm has hosted its Global User Summit, designed to offer our customers and partners the opportunity to extend their ROI, hear success stories from industry peers and learn first-hand what is in the pipeline for upcoming products and services. This year is no different. In fact, we are thrilled to […]

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  1. Save the Date – Metastorm Global User Summit Coming Soon! Expand your universe! The 2011 Metastorm Global User Summit and…
  2. Insights from OpenText: What Metastorm Brings to the Company OpenText announced Friday the completion of the Metastorm acquisition. We…
  3. Takeaways from the Elite User Conference At the Elite User Conference — both on the exhibit hall…

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7 years, 10 months ago

Who Drives an Enterprise Architecture Initiative? Part 3

Enterprise Architecture (EA) projects are often thought to be initiated solely by the IT department. Depending on the situation, this isn’t always the case. In the past two posts of this series we have discussed how EA initiatives can be driven by enterprise architects or IT, but these two groups aren’t the only people who […]

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  1. Who Drives an Enterprise Architecture Initiative? Part 2 Depending on the scenario, enterprise architecture projects can be led…
  2. Who Drives an Enterprise Architecture Initiative? Who drives an enterprise architecture initiative? Does it come from…
  3. The Road Ahead for Enterprise & Business Architecture With a new year upon us it’s always exciting to…

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7 years, 10 months ago

Who Drives an Enterprise Architecture Initiative? Part 2

Depending on the scenario, enterprise architecture projects can be led by different people and groups within an organization. In the first of our three-part series published last week, we discussed a customer case study where enterprise architects drove the need for implementing an EA solution, but this is just one example.  With a powerful enterprise […]

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  1. Who Drives an Enterprise Architecture Initiative? Who drives an enterprise architecture initiative? Does it come from…
  2. Enterprise Architecture still delivers in recessionary times Enterprise Architecture (EA) increasingly covers a broader role in an…
  3. The Road Ahead for Enterprise & Business Architecture With a new year upon us it’s always exciting to…

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