3 years, 5 months ago

BPM is Bigger and Better this year at Enterprise World

Wow, Enterprise World 2013 is really shaping up nicely and I am very happy with the speakers we have secured, to not only share how BPM is evolving in the market, but also at OpenText. First, we have a great keynote session with Jim Sinur, Gartner emeritus and expert in the field of Business Process […]

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  1. Driving Customer Satisfaction and Improving Employee Productivity at PSCU – Join us at PEX BPM Open House on October 9th! Are you actively looking for a BPM solution? Just learning…
  2. OpenText Metastorm Named KMWorld Magazine Trend-Setting Product of the Year We are thrilled to announce that for the 7th consecutive…
  3. Customer-Driven Conversation Understanding how to handle customer needs and expectations is critical…

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3 years, 5 months ago

Driving Customer Satisfaction and Improving Employee Productivity at PSCU – Join us at PEX BPM Open House on October 9th!

Are you actively looking for a BPM solution? Just learning about BPM and want to know what solutions are available? Interested in learning how organizations have successfully implemented BPM? Then join us, Wednesday, October 9th at 12:00pm Eastern, at the BPM Open House to learn how to make the most of your BPM investment and […]

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  1. Customer-Driven Conversation Understanding how to handle customer needs and expectations is critical…
  2. Social BPM and Smart Process Apps Are Improving Productivity for All Process Participants OT: OpenText recently contributed a chapter “How Social Technologies Enhance…
  3. Information Right from the Source Providing high degrees of customer service, while managing costs is…

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3 years, 7 months ago

Injecting Some Youth in Aging Applications: Insurance Case Study

As I engage more with customers in the FSI space, I realize that many lack a comprehensive view of business performance. Most have been dependent on aging legacy systems that don’t integrate information across their business operations. Consequently, these companies do not have an end-to-end view of their customers and aren’t truly customer-centric.

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  1. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
  2. OpenText Smart Process Applications: At the Intersection of Social Street and Core Systems Ave Last week, I helped kick off OpenText’s EIM Days in…
  3. With Smart Process Applications, More is Always Better Assure provides a set of over 70 pre-built services and…

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3 years, 10 months ago

Putting the “Super” in QSuper

“We have all heard the story before: organizations trying to become more customer-centric but can’t because they are held back by ageing applications and siloed operations that leave them unable to keep up with the demands of the modern customer. I have been working a lot recently with customers in the Financial Services industry where this issue is extremely prevalent.”

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  1. We’re talking Smart Process Apps — and so is Forrester. “Smart Process Apps are a reflection of innovations we have…
  2. With Smart Process Applications, More is Always Better Assure provides a set of over 70 pre-built services and…
  3. Hewlett-Packard: On Uncovering Global Processes Organizations worldwide rely on enterprise software solutions to understand and…

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4 years, 4 months ago

Case Management Top Influencers Study: Academics and Standards Organizations Driving Case Management Knowledge, Growth, Adoption and Evolution

Continuing our series of articles announcing The Case Management Top Influencers within specific segments of the Case Management community, we’re excited to unveil the most influential individuals within academic and standards organizations that are driving Case Management knowledge, growth, adoption, and the ideas to evolve Case Management into a more strategic business platform. View the […]

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  1. Case Management Top Influencers Study: End Users Driving Case Management Knowledge, Growth, Adoption and Evolution Continuing our series of articles announcing The Case Management Top…
  2. Case Management Top Influencers Study: System Integrators and Vendors Driving Case Management Knowledge, Growth, Adoption and Evolution Continuing our series of articles announcing The Case Management Top…
  3. The Case Management Top Influencers Study: Who are the main influencers for Case Management? This week, we are starting a series of articles, making…

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4 years, 4 months ago

Case Management Top Influencers Study: System Integrators and Vendors Driving Case Management Knowledge, Growth, Adoption and Evolution

Continuing our series of articles announcing The Case Management Top Influencers within specific segments of the Case Management community, we’re excited to unveil the most influential system integrators and vendors driving Case Management knowledge, growth, adoption, and the ideas to evolve Case Management into a more strategic business platform. View the list of system integrators […]

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  1. Case Management Top Influencers Study: End Users Driving Case Management Knowledge, Growth, Adoption and Evolution Continuing our series of articles announcing The Case Management Top…
  2. The Case Management Top Influencers Study: Who are the main influencers for Case Management? This week, we are starting a series of articles, making…
  3. The Case Management Top Influencers Study: Why We Did It Have you ever wondered who are the most influential individuals…

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4 years, 4 months ago

Case Management Top Influencers Study: End Users Driving Case Management Knowledge, Growth, Adoption and Evolution

Continuing our series of articles announcing The Case Management Top Influencers within specific segments of the Case Management community, we’re excited to unveil the most influential end users driving Case Management knowledge, growth, adoption, and the ideas to evolve Case Management into a more strategic business platform. View the list of end users now, as […]

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  1. The Case Management Top Influencers Study: Who are the main influencers for Case Management? This week, we are starting a series of articles, making…
  2. The Case Management Top Influencers Study: Why We Did It Have you ever wondered who are the most influential individuals…
  3. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…

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4 years, 4 months ago

The Case Management Top Influencers Study: Why We Did It

Have you ever wondered who are the most influential individuals in driving Case Management adoption? Who are the key influencers in driving growth and knowledge in the Case Management community? Who is driving the ideas to evolve Case Management to be a more strategic business platform? As a company who has a vested interest in […]

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  1. The Case Management Top Influencers Study: Who are the main influencers for Case Management? This week, we are starting a series of articles, making…
  2. Case Study: BPM for Fuel Supply Management In a previous blog post, we cited that BPM technology…
  3. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…

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4 years, 5 months ago

The Case Management Top Influencers Study: Who are the main influencers for Case Management?

This week, we are starting a series of articles, making public the results of The Case Management Top Influencers Study. Today’s article is an introduction to the study. Tomorrow we’ll describe the history of the study and why OpenText commissioned the study. A Little Background For those working with Case Management and having to make decisions about […]

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  1. Case Study: BPM for Fuel Supply Management In a previous blog post, we cited that BPM technology…
  2. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…
  3. A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges This is a cross-post of this month’s CMSWire article. Continuing…

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4 years, 5 months ago

Social Enterprise Platforms – Meet Dynamic Case Management

Social platforms, like Facebook, Twitter, and others are gaining traction within enterprises, but are they really useful and do they increase employee productivity? Well, according to Forrester’s Craig LeClair, the answer is no, until they are integrated with core business processes. OpenText’s Steve Russell recently joined Craig to discuss how dynamic case management (DCM) solutions, […]

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  1. Big Data, Social, Mobile, Cloud and… Case Management? These days, it seems that business and IT conversations just…
  2. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…
  3. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…

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4 years, 8 months ago

Big Data, Social, Mobile, Cloud and… Case Management?

These days, it seems that business and IT conversations just about everywhere are revolving around that same 4 themes – Big Data, social collaboration, mobile applications and cloud computing. These IT megatrends are in the forefront of the minds of IT executives and solution providers alike. And, if you aren’t thinking about them, you should […]

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  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. The New iWorker Meets Adaptive Case Management IT organizations are faced with a growing set of user…
  3. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…

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