7 years, 6 months ago

Driving Customer Satisfaction and Improving Employee Productivity at PSCU – Join us at PEX BPM Open House on October 9th!

Link: http://feedproxy.google.com/~r/BecauseProcessMatters/~3/7r5uEGHvR7E/

Are you actively looking for a BPM solution? Just learning about BPM and want to know what solutions are available? Interested in learning how organizations have successfully implemented BPM? Then join us, Wednesday, October 9th at 12:00pm Eastern, at the BPM Open House to learn how to make the most of your BPM investment and deliver real and sustainable results back to the business.

Join us as we present how PSCU, one of the largest credit union service organizations in the US, improved their customer service score by more than 100% with the same amount of staff, and realized a $300K savings by implementing BPM. Prior to implementing OpenText Assure, PSCU suffered from a very manual, paper-based customer service process and a lack of visibility into the status of service requests. Customer information was re-keyed into multiple application silos and there was no single view of customer interactions. In order to stay competitive in the market, PSCU needed flexible process-based applications to enable them to provide exceptional customer services.

Attendees will also see a demo of the Assure for Customer Service solution, including the self-service portal that customers at PSCU use to enter and track service requests and the work center where CSR’s process requests faster and more accurately with effective case management and collaboration tools.

Also, don’t forget to attend Enterprise World in November, to hear directly from Dani Hollis, BPM Manager at PSCU, share her success with BPM.

Hope to talk to you on the 9th!

Related posts:

  1. Customer-Driven Conversation Understanding how to handle customer needs and expectations is critical…
  2. Social BPM and Smart Process Apps Are Improving Productivity for All Process Participants OT: OpenText recently contributed a chapter “How Social Technologies Enhance…
  3. Information Right from the Source Providing high degrees of customer service, while managing costs is…

Related posts brought to you by Yet Another Related Posts Plugin.