I had the honour of delivering the Keynote presentation at the Public Sector Network Smart Communities Roadshow 2019 in Vancouver on Wednesday March 6, 2019. I posted my presentation slides here. Looking forward to your comments and feedback.
Many people believe “digital transformation” is not an “IT” thing. While this may have been true when applied to last century’s typical IT group, its should not be true in 2018. To be fair to anyone who believes IT cannot …
Our Technology Services Team at the City of Vancouver continues to evolve and improve how we can manage work requests. We established an IT Work Intake process that funnels all work requests into one backlog queue. Note these requests that are not bre…
I was fortunate to participate in a historic morning gathering last week at the White House! Industry-leading private sector CIOs discussed and shared their technology business management (TBM) best practices, approaches, and ideas with CIOs and technology leaders of federal agencies. The White House leader for strategic initiatives kicked off the morning by setting expectations […]
For all my good intentions, I was unable to restart my blog posts in the last year. My new role as the Senior Manager, Technology planning is not new anymore! The demand of my new job is significant and I worked very hard for this past year.
I posted earlier on “Where should IT sit in the reporting structure?” I did more research and found this very interesting paper: CIO Reporting Structure, Strategic Positioning, and Firm Performance: To Whom Should the CIO Report? The authors state that the reporting structure for a CIO depends on the strategic positioning of the firm. In […]
I am very proud to announce that we have published the first version of our IT Core Service Catalogue for our university. We started this process in November 2012 and I described the approach in a post called : Introducing IT Service Management Using a Core Service Catalogue. This post described our approach to building […]
A month ago, I saw the announcement from ISACA about their work revamping the COBIT 5 Core Principles. These 5 principles provide a good foundation for structuring an IT strategic plan. It is good to see that the principles start with stakeholder needs. This aligns well with our shift from focusing on technology to delivering services. […]
Where do we place IT in the reporting structure of an organization? The topic of reporting structures and IT’s placement has nagged me for years. The typical answer is “it depends” and that is not wrong. Based on my experiences, I am firmly convinced that IT needs to report to the Chancellor/President/CEO, essentially the top level in […]
Guest post by Mike Pearl IT departments face crushing pressure from every direction to transform IT to meet the daunting demands of the digital age. If you feel yourself asking questions related to IT’s role, better working relationships with Marketing, and how to capitalize on the firehose of emerging technologies, it is likely time for a new IT strategy. IT must institute massive change on multiple fronts: deepen and reshape business relationships, overhaul IT skills, […]
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Filed under: Business Technology, CIO Tagged: Business, Business value, Chief information officer, CIO, Enterprise Architecture, Global Management, IT Governance, Optimization, Outsourcing