Key Considerations When Allowing a Vendor to Train Its AI Models on Customer Data

By Katrina Slack and Vito Petretti Most services agreements for vendor-provided technology services contain standard provisions allowing vendors to use customer data and data generated through the provision of services to improve and enhance service […]

Quality as Business Technology Architecture: A New Model for Digital Enterprises

By Dr. Monalisa J. Gandhi, DBA, ASQ-CQA; Director, Quality-NORAM, Corporate Service; Sodexo Corporate Services Over the past several years, I’ve worked with organizations investing heavily in digital transformation—cloud platforms, AI-driven analytics,…