Viewing An Operating Model Through the Friction Lens

Link: https://www.architectureandgovernance.com/applications-technology/viewing-an-operating-model-through-the-friction-lens/

From Architecture & Governance Magazine

By Sushant Alevoor Introduction Operating Model Design weighs many considerations: strategic alignment, structure, processes, incentives, technology, people and culture. Friction, whether within these elements or between them, is rarely one of them. It surfaces during […]