Case360

9 years, 4 months ago

BPM is Bigger and Better this year at Enterprise World

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Wow, Enterprise World 2013 is really shaping up nicely and I am very happy with the speakers we have secured, to not only share how BPM is evolving in the market, but also at OpenText. First, we have a great keynote session with Jim Sinur, Gartner emeritus and expert in the field of Business Process […]

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  1. Driving Customer Satisfaction and Improving Employee Productivity at PSCU – Join us at PEX BPM Open House on October 9th! Are you actively looking for a BPM solution? Just learning…
  2. OpenText Metastorm Named KMWorld Magazine Trend-Setting Product of the Year We are thrilled to announce that for the 7th consecutive…
  3. Customer-Driven Conversation Understanding how to handle customer needs and expectations is critical…

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9 years, 10 months ago

We’re talking Smart Process Apps — and so is Forrester.

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“Smart Process Apps are a reflection of innovations we have been delivering in our business over the past few years — giving our customers more agile work environments, helping them innovate faster, and solving problems that extend beyond the boundaries of BPM for our customers.”

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  1. When It Comes to Mobile Apps – Thin is In! One of the big topics of discussion regarding mobile is…
  2. Forrester Ranks Top Business Process Management Suites Yesterday Metastorm announced that it has been recognized as a…
  3. OpenText Smart Process Applications: At the Intersection of Social Street and Core Systems Ave Last week, I helped kick off OpenText’s EIM Days in…

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10 years, 8 months ago

Big Data, Social, Mobile, Cloud and… Case Management?

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These days, it seems that business and IT conversations just about everywhere are revolving around that same 4 themes – Big Data, social collaboration, mobile applications and cloud computing. These IT megatrends are in the forefront of the minds of IT executives and solution providers alike. And, if you aren’t thinking about them, you should […]

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  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. The New iWorker Meets Adaptive Case Management IT organizations are faced with a growing set of user…
  3. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…

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10 years, 9 months ago

Customer-Driven Conversation

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Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their […]

Related posts:

  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. Metastorm customer wins CIO 100 Award for BPM project Today Metastorm announced that CIO Magazine has named a Metastorm…
  3. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…

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10 years, 9 months ago

Being Human: Why Knowledge Workers Need Adaptive Case Management

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How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. […]

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  1. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
  2. The New iWorker Meets Adaptive Case Management IT organizations are faced with a growing set of user…
  3. How Adaptive Case Management Builds Business Agility Business agility is all about being prepared for and able…

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11 years, 1 month ago

How Adaptive Case Management Builds Business Agility

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Business agility is all about being prepared for and able to quickly adapt to change. There has been so much written about agility from gurus like Peter Drucker, industry analysts like Forrester and Gartner, and the large well-respected community of process improvement practitioners that it would seem there is nothing new left to be said. […]

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  1. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
  2. The New iWorker Meets Adaptive Case Management IT organizations are faced with a growing set of user…
  3. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…

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11 years, 2 months ago

Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers

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Have you seen the movie Real Steel? In the storyline of this flick, automation has replaced human fighters with 2000-pound, 8-foot-tall steel robot boxers. The moral is “humans out, automation in” — end of story, right? Not exactly. As it turns out, it’s the right combination of human and machine that proves necessary for the […]

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  1. The New iWorker Meets Adaptive Case Management IT organizations are faced with a growing set of user…
  2. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…
  3. Case Study: BPM for Fuel Supply Management In a previous blog post, we cited that BPM technology…

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11 years, 3 months ago

Upping the Ante: Combining ECM and BPM to Drive Better Business Outcomes

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We’re excited to announce that our customers can now leverage the capabilities of the OpenText enterprise content management (ECM) and dynamic case management (DCM) together to achieve better business outcomes by bridging the gap between content and process. Bringing Together Content and Process According to Forrester Research, dynamic case management is a highly structured but […]

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  1. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…
  2. Must See Guide to Forrester Business Process Forum 2011 The Forrester Business Process Forum in Boston, Mass. is just three…
  3. Battling Regulatory Pressures in Life Sciences It’s no secret that Life Sciences is one of the…

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