3 years, 10 months ago

The Art of Banking: How Financial Services Approach Great Customer Experiences

During a recent conversation with colleagues from the Financial Services sector, one person challenged: “Is there really anything new and innovative for banking technology, or have we already seen it all?” The lively discussion led to a far more interesting and important question: “Where are banks finding the inspiration and tools to drive customer-focused innovation?” […]

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4 years, 5 months ago

The Many Faces of Case Management: Operational Excellence for the Energy Sector

“I am increasingly interested these days in solutions that meet industry-specific requirements. Vertical solutions are compelling because they focus on solving a critical pain point or gaining a competitive advantage within an industry.”

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  1. Achieving Operational Excellence In my post last Monday, I discussed that if you leverage…
  2. Case Management Top Influencers Study: System Integrators and Vendors Driving Case Management Knowledge, Growth, Adoption and Evolution Continuing our series of articles announcing The Case Management Top…
  3. The Case Management Top Influencers Study: Who are the main influencers for Case Management? This week, we are starting a series of articles, making…

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4 years, 6 months ago

The Curious Case of the Courts’ CIO: How ACM Solves the New Service Delivery Challenge

“Let’s start 2013 by considering how the CIO function can deliver new solutions to your enterprise when as much as 80 percent of the IT budget goes to just keeping the lights on, maintaining your current systems. With market conditions forcing increased cost cutting, and a distinct trend to place more of the technology decision making and buying power in the hands of the business, the mystery of successful delivery is getting harder for the CIO to solve.”

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  1. How Adaptive Case Management Can Help in the Battle for Same Day Delivery “In this article, I take a look at the latest…
  2. Case Management Top Influencers Study: System Integrators and Vendors Driving Case Management Knowledge, Growth, Adoption and Evolution Continuing our series of articles announcing The Case Management Top…
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4 years, 8 months ago

How Adaptive Case Management Can Help in the Battle for Same Day Delivery

“In this article, I take a look at the latest moves by Walmart and Amazon to extend Santa’s supply chain with same-day delivery. Readers of my CMSWire article series will not be surprised that I see an important role here for case management.”

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  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
  3. A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges This is a cross-post of this month’s CMSWire article. Continuing…

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4 years, 9 months ago

A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges

This is a cross-post of this month’s CMSWire article. Continuing our discussion from last month’s article in my series on case management, we’re ready to move forward with insights into how case management can help lenders resolve business challenges, including obstacles brought about by the recent financial market crisis. The recipe for success I have […]

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5 years, 1 month ago

Customer-Driven Conversation

Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their […]

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  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. Metastorm customer wins CIO 100 Award for BPM project Today Metastorm announced that CIO Magazine has named a Metastorm…
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5 years, 1 month ago

Being Human: Why Knowledge Workers Need Adaptive Case Management

How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. […]

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5 years, 2 months ago

Mending your Lending

Loan processes are complex. From loan origination to underwriting to closing, there are many moving parts for each application, creating unwanted and unnecessary bottlenecks along the way. Earlier this year we formally surveyed banking executives from across North America to help us better understand the pitfalls within loan processing.  One of the most surprising results […]

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5 years, 4 months ago

Does This Make My Process Look Fat?

How the people side of change impacts business transformation results People are the hardest part of business change. If you want to increase the chance of success of change efforts, you need to emphasize not just the quality of the technical solution, but also the role that stakeholders play in the process change itself. Despite […]

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5 years, 5 months ago

How Adaptive Case Management Builds Business Agility

Business agility is all about being prepared for and able to quickly adapt to change. There has been so much written about agility from gurus like Peter Drucker, industry analysts like Forrester and Gartner, and the large well-respected community of process improvement practitioners that it would seem there is nothing new left to be said. […]

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5 years, 6 months ago

Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers

Have you seen the movie Real Steel? In the storyline of this flick, automation has replaced human fighters with 2000-pound, 8-foot-tall steel robot boxers. The moral is “humans out, automation in” — end of story, right? Not exactly. As it turns out, it’s the right combination of human and machine that proves necessary for the […]

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5 years, 8 months ago

Is Your Supply Chain Classic or Country?

Customer conversations at the User Summit on driving productivity in the value chain The OpenText BPS User Summit last week offered an opportunity to talk with many of our customers about how they are achieving business process improvement. As our keynote speaker Clay Richardson of Forrester Research said, “I’m excited!” about BPM and the possibilities. Some […]

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