2 months, 21 days ago

Technology Innovation: It’s Time For CIOs To Step Up Their Game

CIO: It’s Time To Step Up Your Technology Innovation Game In 2018, the CIO role team at Forrester has stepped up its emphasis on technology and technology innovation. Now we believe it’s time for you to up your game. At the beginning of the year, we ma…

4 months, 29 days ago

Innovation Requires A Culture Of Diversity And Inclusion

Successful organizations innovate and differentiate by boosting diversity and inclusion. Diversity is too often an overused phrase and covers many facets of diversity. We think that diversity above all should be about the ability and the courage to com…

5 months, 13 days ago

Automation, AI, And Robotics Are Critical CIO Targets

We’ve just released a major new report, The CIO’s Guide To Automation, AI, And Robotics. We find that, to stay ahead, CIOs, CTOs, CDOs, and other executives integrating leading-edge technologies into their companies’ operations and bu…

6 months, 12 days ago

Fintech Has Grown Up

Having trekked between the ExCel convention center and central London for most of last week – Finovate Europe moved to this larger and more remote location from the historical Old Billingsgate Hall this year – I can’t help but think that the changed lo…

7 months, 11 days ago

Augmenting Employee Performance With AI And Other Technologies

In a major new research report, The Technology-Augmented Employee, I take on a problem that’s vexing CIOs and government leaders alike. In aggregate, US companies face a productivity paradox: Despite billions of dollars invested in technology, gr…

11 months, 25 days ago

Drive Creativity And CX Innovation With Employee Empathy

The Case For Customer Empathy… Hubspot’s INBOUND 2017 slogan emphasized “Empathy.” My expectation: it would make the case to the 21,000 people in attendance that customer empathy is critical to their engagement efforts. I was for it — it’s something my research focuses on, and is something we in the CX and UX field try […]

5 years, 1 month ago

What is a Digital Disruptor?

In the short time it takes to develop an app, digital disruptors can force well-established companies to change the way they do business. Even worse, they can put them out of business all together. Who are these digital disruptors? How do they think? What drives them? How do they pull off the coups they do? Business and technology executives would be wise to dive inside the minds of digital disruptors to anticipate threats to their […]

5 years, 11 months ago

Embracing Ignorance and Failure to Innovate

What drives scientists to venture unflinchingly into the unknown without any guarantee of discovering the next big breakthrough that will generate headlines? Ignorance, according to Stuart Firestein, author of a compelling book, Ignorance: How It Drives Science. Firestein reveals that “ignorance propels scientific discovery” and asks the provocative question: “What if we cultivated ignorance instead of fearing it?” Even more stunning is that he says the most predictable thing about predictions is how often they […]