12 days ago

Automation, AI, And Robotics Are Critical CIO Targets

We’ve just released a major new report, The CIO’s Guide To Automation, AI, And Robotics. We find that, to stay ahead, CIOs, CTOs, CDOs, and other executives integrating leading-edge technologies into their companies’ operations and bu…

2 months, 28 days ago

Observations on NRF 2018. Making Retail Great Again

The National Retail Federation’s Big Show attracted tens of thousands of attendees . Far from resigning themselves to conquest by market places they are determined to make the right investments to thrive and survive. Three years ago we found retail CIO…

5 months, 20 days ago

Everything you wanted to know about SAP Leonardo but were afraid to ask

Large enterprise software vendors seem to be enamoured with using the names of historical figures or literary characters as brand names. Unfortunately, this is really confusing for the buyers, since the vendors apply these branding names differently. F…

6 months, 28 days ago

Use AI-augmented Speech Analytics To Drive Growth And The Customer Experience

Your customers are very literally telling you what they want, what they think about your products and services, and what they think about their experiences with your company. They are doing this, often unwittingly, through conversations with your salespeople, your customer service reps, with each other online, and increasingly with virtual agents. Up until now, […]